Welcome back to Talking Points. I'm your host Brian Kelly. The Points Guy and sorry

we've taken a little bit of a break. I've been off Galavanting from

Colombia to Brazil and having a damn good time while doing it.

But we're back today to talk some points with Mary Hines, who is the Managing Director of

customer engagement and Innovation at City.

Welcome, Mary, thanks for joining us.

Thanks, Brian, for having me.

So your job includes a lot of different things,

but maybe most pertinent for our listeners you manage the global

thank-you rewards program correct that's correct and so just tell us a little bit

about your career what what is a career path look like to become managing one of the world's you know largest credit card

loyalty programs? Well I've been in loyalty for over a decade now. I love

points and I think when you are at a credit card company it's the most fun job to

have is to reward your customers for doing business with you.

And we had such success at Citi with our US Thank You rewards program that we extended it to 11 international

markets and we managed it centrally so that we're able to deliver a unified digital first

loyalty experience across the globe and leverage our

partnerships to deliver value to all of the markets.

So do you have the same airline transfer partners here as you do in Singapore?

Singapore? Singapore?

There are some differences.

Some of the markets have local carriers that might not be relevant

...