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WSJ Your Money Briefing

Why You Might Get ‘Feedforward’ From Your Boss Instead of Feedback

WSJ Your Money Briefing

The Wall Street Journal

News, Business News

3.81.6K Ratings

🗓️ 15 September 2023

⏱️ 8 minutes

🧾️ Download transcript

Summary

More companies are phasing out feedback that bosses give workers, and replacing it with “feedforward.” Wall Street Journal reporter Alexandra Bruell joins host J.R. Whalen to explain the difference, and why companies feel the change is needed. Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0

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0:17.8

Here's your money briefing for Friday, September 15th. I'm JR Wellan for the Wall Street Journal.

0:22.7

Getting feedback from the boss is common in the workplace, but in many companies,

0:30.4

feedback is being replaced with feed forward. Younger employees make up a larger percentage of

0:36.6

the workforce today, and a number of experts, you know, with whom we spoke, said that younger

0:43.0

employees are more comfortable with gentler terms like feed forward. We'll talk to Wall Street

0:49.5

Journal reporter Alexandra Bruel after the break.

1:00.1

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1:19.8

Is feedback now too harsh? More companies are opting for a gentler term, feed forward.

1:29.6

Wall Street Journal reporter Alexandra Bruel joins me. So Alexandra, first of all,

1:34.4

what's the difference between feedback and feed forward?

1:37.8

The concept is not so different. The idea is that feed forward gives people less anxiety.

1:44.8

It's a little bit gentler. When people hear feedback, they think immediately, what have I done wrong?

1:51.5

What are the bad things my boss is going to tell me to fix?

1:54.6

Who's behind the effort to rename it and what brought it about?

1:57.8

A number of career coaches and HR professionals online have claimed to have pioneered,

2:04.5

you know, the concept and introduce the word to the world. That is still a mystery. One thing

2:10.8

that we heard over and over was that during COVID, you know, employees weren't having regular

...

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