Embracing the icy crisp winter air, warming your hands with a Starbucks,

wrapping up in snugly layers upon layers.

The signs are all there.

You're entering your cozy era.

And there's nothing cozier than the limited edition Starbucks Arm and Biscotti O'Late.

A new smooth and warming twist on a classic.

Whatever era you're in, find your perfect order in store on Starbucks

delivers and the Starbucks UK app subject to availability while stocks

last.

Welcome to Tech News Briefing. It's Friday, January 5th. I'm Alex Oscela for the Wall Street Journal.

Coming up on today's show, did you get a gift over the holidays that needs to go back to the store?

Turns out retailers don't really like returns.

W.S.J. reporter Patrick Coffey tells us about how some brands are using AI to make returns less likely.

And then, Open AI, the company behind chat GPT, has been leading the generative AI field,

but after turmoil inside the company late last year, some of its customers are starting to explore other options.

We'll hear from W.S.J. Tech reporter Tom Doton about what this could mean for open AI and for the entire AI industry.

But first, during the pandemic, many of us got into the habit of ordering lots of stuff online,

maybe multiple sizes of the same garment, and simply returning whatever

didn't fit. Well, this habit is expensive for retailers and it's eating into their bottom

lines. Now they're turning to AI to fight against returns.

W.S.J reporter Patrick Coffey joins us with more.

Patrick, what exactly are retailers using AI for?

...