Why KPI’s In A Truck Matter with Mary Anglen of CEO Warrior

Waste No Day: A Home Services Motivational Podcast

Brian Burton & Nate Minnich

Entrepreneurship, Business:entrepreneurship, Business

5.0 • 548 Ratings

🗓️ 6 June 2022

⏱️ 84 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In today’s show, we are putting Mary Anglen in your passenger seat to discuss KPI’s otherwise known as key performance indicators. KPI’s may seem like something that someone behind a desk should be tracking but there is great value to bringing them to the truck. The summarized version is setting a goal and tracking the performance so you know how you are doing. This simple yet easily overlooked task is a key to incremental growth in your career. What matters is what you measure and it can make all the difference. For the past several years, Mary Anglen has been a growing leader in the Service Industry, with a focus on operational excellence and utilizing technology to improve efficiency. You may know her for her connections and expertise with Service Titan but she has spent most of her time in the trades managing operations for a large multi-trade service company in North Texas. Prior to joining the CEO Warrior team, she worked with over 150 business owners through on sites and training programs to improve their business structure and overall profitability. Mary joined CEO Warrior as a Master Advisor last year but has been involved in the CEO Warrior world for over 4 years. She has first-hand experience with the power that implementing CEO Warrior systems can have on a business. She brings a passion for bringing awareness to the value of tradesman and helping everyone in the trades change their mindset and achieve greatness. On this show, Mary shares why KPI’s should be not only understood, but established and tracked by techs in the truck.

Transcript

Click on a timestamp to play from that location

0:00.0	We don't want to have this perfect score.
0:05.0	We want to have a perfect process.
0:07.0	And so when I'm working with a service expert to say,
0:11.0	let's get you where you want to go, I care about two things.
0:15.0	I care about what are your goals in life,
0:18.0	and then how can we improve the process to help you get there because KPIs are so important
0:22.9	but they're just a report card that is a symptom of what's actually going on when you're in
0:28.8	the home with the customer. They're not going to tell you the whole story. The whole story is the
0:32.8	process. Welcome to the Waste No Day podcast, a podcast specifically for and about the home services industry as it relates to plumbing, heating, air conditioning, and electrical.
0:48.9	More than a podcast, Waste No Day is a credo, a determination, a mindset.
0:54.5	It is a never-ending discipline. It is a never-ending discipline.
0:56.6	It is a refuse to lose pursuit.
0:59.1	It is a wake-up call every morning to waste no day.
1:03.1	Now here's your host, Brian Burton and Nate Minnick. Hey, welcome to another episode of the Waste No Day podcast.
1:17.8	Your host, Nate and Brian are hanging out with you today, and we're inviting Mary Anglin on to be talking to you about KPI's and why they matter in the truck.
1:26.4	We also have a guest host joining us today. Mr. Michael
1:29.2	Varek is helping us out on the introduction. And before we jump into the topic, we're going to
1:33.5	break it down for you and look to Brian for our quote. The measure of success is not whether you
1:38.8	have a tough problem to deal with, but whether it is the same problem you had last year. John Foster Dulles.
1:47.2	Ooh, bringing the heat on the quotes today, Brian. All right. I like it. Hey, let's introduce Mike here.
1:53.2	So we have our external operations. And I want to get your take on that quote, Mike. What's your
1:58.0	angle on what Brian was just laying out there? Yeah, so that quote is a sort of a
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Brian Burton & Nate Minnich, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Brian Burton & Nate Minnich and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.