Who's behind the M&S cyber attack?
The Story
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4 • 1.5K Ratings
🗓️ 7 May 2025
⏱️ 28 minutes
🧾️ Download transcript
Summary
How do hackers take down a high street staple? What started as a contactless payment outage at Marks and Spencer, quickly became the retail fortnight from hell, as cyber attacks have brought brands to a crashing halt in online trading over the last two weeks. So who is behind it, and what are their methods? And more importantly, how do you guard yourself in an evermore online world?
This podcast was brought to you thanks to the support of readers of The Times and The Sunday Times. Subscribe today: http://thetimes.com/thestory
Guest: Mark Sellman, Technology Correspondent, The Times
Host: Luke Jones
Producer: Rosie Stopher
Further reading: Who are Scattered Spider hackers linked to the M&S cyberattack?
M&S and Co-op cyberattackers ‘tricked IT into resetting passwords’
M&S staff share war stories of ‘toughest’ week after cyberattack
Clips: Sky News, BBC, ITV
Photo: The Times
Get in touch: [email protected]
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Transcript
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| 0:00.0 | From The Times and the Sunday Times, this is the story. I'm Luke Jones. |
| 0:08.7 | This is not just any cyber attack. |
| 0:12.9 | Marks and Spencer, click and collect customers face a very frustrating weekend. |
| 0:18.0 | M&S said it's grateful to customers for their understanding, but its share price |
| 0:22.1 | fell 5% today. |
| 0:24.3 | They're losing about £3.9 million a day. |
| 0:27.5 | The cyber attack that hit the chain causing chaos over the last few days is still having an |
| 0:32.5 | impact. First it was M&S, then the co-op, then they even attempted a cyber attack on Harrod's, they being. |
| 0:41.4 | Scattered spider. |
| 0:42.6 | Scattered spider. Scattered spider. Scattered spider. They're malicious, they're persistent, |
| 0:47.8 | and they're motivated by money. |
| 0:53.2 | So who are they? |
| 0:54.9 | And how can you help stop them? |
| 1:01.5 | The story today, caught in the web of Scattered Spider. |
| 1:19.6 | Thank you. The story today, caught in the web of Scattered Spider. My name's Mark Salman, and I'm the technology correspondent of The Times. |
| 1:29.9 | You've been on this beat for a while, Mark. |
| 1:31.7 | When did you first hear of Scattered Spider? |
| 1:33.9 | How far back? |
| 1:35.8 | Well, they come in and out of prominence, |
| 1:38.9 | and I should say, |
| 1:40.0 | Scatter Spider is one of their names. |
| 1:42.7 | Ah. |
... |
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