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Goldman Sachs Exchanges

Whenever, Wherever: Seamless Commerce is the Future of Retail

Goldman Sachs Exchanges

Goldman Sachs

Business

4.41K Ratings

🗓️ 13 April 2021

⏱️ 20 minutes

🧾️ Download transcript

Summary

Jennifer Davis and Vishaal Rana of the Investment Banking Division discuss the fate of brick-and-mortar retail locations and why the seamless omnichannel experience is the future of consumer retail.

Transcript

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0:00.0

This is exchanges at Goldman Sachs, where we discuss developments currently shaping markets, industries in the global economy.

0:13.0

I'm Jake Stewart, Globalhead of Corporate Communications here at the firm.

0:16.0

Today we're going to talk about the state of consumer retail sector

0:19.5

and how consumer retail companies are poised to navigate the post-pandemic era, God willing.

0:25.2

To do that, we're joined by Jen Davis, head of Retail Investment Banking, and Vishal Rana, a managing director in the Consumer

0:31.6

Retail Group in the Investment Banking division here at Goldman Sachs.

0:35.0

Jen, we shall, welcome to the program.

0:37.0

Thanks for having us, Jake.

0:39.0

Thanks for having us.

0:40.0

All right, Jen, let's start with you.

0:41.0

We're obviously at a critical juncture as the economy starts to reopen or has reopened in many places,

0:46.6

and vaccines continue to roll out broadly.

0:49.4

What does this turning point mean for retail and the companies you're covering?

0:53.0

Yeah, it's a tremendously interesting time so I think it's a great time to be talking

0:57.3

about all of this.

0:58.3

Look, not surprisingly the retail sector has continued to massively evolve over the last 12 months.

1:04.8

E-commerce volumes grew as much in the first quarter of 2020 as they did in the prior

1:09.6

10 years, which is just incredible for us.

1:12.1

So when we think about that critical inflection point,

1:15.0

Jake, that you asked about the turning point means

1:17.0

that retailers can really start thinking now more offensively

1:20.0

versus defensively, which is where they were a year ago.

...

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