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Note to Self

What to Do When Robots Replace People You Work With

Note to Self

WNYC Studios

Self-improvement, Tech, Note, Npr, Education, Public, Wnyc, Manoush, York, To, New, Self, Radio, Business, Technology, Relationships, City, Society & Culture, Zomorodi, Newtechcity

4.72.7K Ratings

🗓️ 3 December 2014

⏱️ 20 minutes

🧾️ Download transcript

Summary

What are you willing to automate in your life? How much robot will you accept?

This week, Manoush goes on a journey to find out what she's willing to automate in her life, what the right ratio of robot to human is. This, it turns out, is a personal choice.

Maybe you'll book travel online instead of through a travel agent, but you still use a human accountant. Last week, when New Tech City adopted the new robo-friend Amy (http://x.ai) as our personal assistant we had to face facts: our efficiency came at a cost. Not just to the people replaced by automation, but to the beneficiaries too. Actual hands have sewed fabrics; living, breathing office-dwellers prepared taxes; physical human muscles carried cargo, and real people have picked up phones to make real-life telemarketing calls.

And all of those humans bring a human softness to those tasks that is worth something.

But according to a study from Oxford University, close to half of the U.S. workforce is under threat of losing their job to technology in one form or another. The research team ranked 702 jobs from most likely to least likely to be automated, and telemarketers topped their list, just barely beating out title examiners, sewers, and mathematical technicians. Their big conclusion: Amy isn’t the only job-eating robot waiting in the wings.

The quaint travel agency near Manoush Zomorodi's house. (Manoush Zomorodi)

So has the moment come to pity the poor telemarketer? Is automation inevitable? Is their loss everyone else's gain?

Nick Carr, author of "The Glass Cage: Automation and Us," says "not always." On this week’s episode, we talk with Carr (and another special, live, human guest*) about using technology without stopping to consider why—when the process of automation becomes, perhaps, a little too automatic.

*OK, so this isn't actually Manoush's personal trainer but you can hear him on the show, “You can’t replicate the having-the-person-in-front-of-you-watching-everything-you’re-doing factor. You can’t replicate that on a phone," Nick Vargas tells Manoush.

Here's the top of Oxford's list of jobs most likely to be automated:

    Telemarketers. Title examiners, abstractors, and searchers. Sewers, hand. Mathematical technicians. Insurance underwriters. Watch repairers. Cargo and freight agents. Tax preparers. Photographic process workers and processing machine operators. New accounts clerks. Library technicians. Data entry keyers.

Next week on the podcast, we're going to delve into the world of racist or race-baiting posts on your social media accounts, where things have gotten pretty tense in recent weeks. We’ll get advice from experts on where race dialogue fits into Facebook. In the meantime, we want to know: How do you deal with those posts that just totally offend you on your feed? Email us at [email protected] and we might put you on next week's show.

Subscribe to the podcast on iTunes, or on Stitcher, TuneIn, I Heart Radio, or anywhere else using our RSS feed. And follow us on Twitter @NewTechCity.

Transcript

Click on a timestamp to play from that location

0:00.0

Hello friend, this is an episode of Note to Self, but from when we used to be called New Text City.

0:07.0

Same good content, just the old name. Enjoy.

0:10.0

It's just this such a disparity, this such a gap in the amount of attention you're getting, phone versus private 101.

0:19.0

Even in the class where there's 20 people, I'm still walking around and I see your knees are buckling, your shoulders are rounding.

0:26.0

It's small things like that, so you can't replicate having the person in front of you watching everything you're doing factor.

0:33.0

You can't replicate that on a phone. So that's why I'm not worried about it.

0:46.0

From WNYC, this is New Text City, where digital gets personal. I'm Manouche Zemarodi.

0:52.0

And this week, it's about the personal choices we're making every day, choosing between people and technology.

0:59.0

Last week, New Text City was about a digital assistant, term name was Amy.

1:03.0

And this artificial intelligence software could put thousands of real assistants out of work.

1:09.0

But for one entrepreneur, very busy entrepreneur, this robot was a savior.

1:14.0

I've been in heaven, honestly. I'm just really grateful that I can have that time back now to be productive and not be doing just Monday and tasks that aren't happening.

1:21.0

And Monday and tasks that are adding zero value to my company.

1:24.0

He's in heaven. But the idea of Amy, of using a digital assistant, got me thinking about some of the people in my neighborhood who probably won't be around in like five to ten years.

1:36.0

There's a knock at the door. Every month, this guy still walks through our living room, waves to my kids eating waffles in the kitchen, and heads down into our basement to read the gas meter.

1:52.0

I walk outside and I pass the last travel agent in the area, a little stucco storefront with a blue sign and the word travel written in an exotic font.

2:05.0

Or what must have been considered an exotic font. I walk past this shop every single day and I have never been inside.

2:13.0

Then there's the appliance repair store that specializes in high-end German vacuums.

2:18.0

There's this obnoxious cockatoo and a big cage in the back right next to the replacement vacuum bags.

2:24.0

And I still buy my vacuum bags there because the owner once diagnosed a problem with my German vacuum and he had the part I needed in stock. I am forever grateful.

2:36.0

These are the people in my neighborhood. Most likely they will be replaced by sensors, websites, apps, and Amazon.

2:45.0

Because those digital things are more convenient, they're cheaper, they're easier, less frictions, how they say it in tech, than dealing with a human being.

...

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