Managers, what secret tests do you put interviewees through without their knowing?

I was a manager for Staples for a little bit, and did some hiring of computer techs and

computer salesmen or office supply people, copy and print people, as well as general cashiers.

There was this one woman with six felony convictions that I had to interview for legal purposes.

She wore ill-fitting clothes and

looked like she'd just come from a war-torn area. Rumpled clothes, dirty face, messed up hair,

her resume was terrible as well. I'd asked her about the felony convictions and she told me

that she used to do a lot of substances and got caught, also a few DUIs. She pulled a one-year

narcotics anonymous and six-month

Alcoholics Anonymous coins and said she just needed someone to give her a chance. She loves

working with people and wanted to get her life back on track. I took her around the store

and several people asked me where things were and I saw her watching me. I'd straighten things

on the shelf, smile at people, talk to kids, etc. And she started

doing the same things after a few minutes. I needed a cashier soon, so I hired her. The next day,

she came in to do some computer training, and she passed with flying colors. I stuck her on the

register with another manager, and she did great. After two months, I promoted her to my customer

service lead, and our overall customer satisfaction score rose by over 10 points because of this.

Reviews came flying in, saying things like, the extremely friendly cashier.

Great cashier, hilarious.

Love this store. Best cashier ever.

Left my wallet with over $1,000 in it at the store, and the short, butch cashier chased

me down to give it to me. Great lady, great store, and many more. You can't judge a book by its

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