What's New With Copeland at AHR

HVAC School - For Techs, By Techs

Bryan Orr

Training, Careers, Airconditioning, Self-improvement, Hvac, Business, Education, Refrigeration, Heating, Ac, Apprenticeship

4.8 • 985 Ratings

🗓️ 28 February 2025

⏱️ 35 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

In this episode of the HVAC School podcast, Bryan sits down with James and Jeff from Copeland to discuss the evolution and capabilities of Copeland's mobile applications, particularly focusing on the Copeland Mobile app and the new Scout feature. James, who has been with Copeland for 28 years, and Jeff, who works as a trainer, share their extensive knowledge about how these tools can benefit HVAC technicians in the field.

The conversation begins with a historical perspective on Copeland's service bulletins, which have been a valuable resource for technicians since the 1980s. The guests explain how these bulletins have evolved from being difficult to access to becoming readily available through the Copeland Mobile app. They discuss how the app has become an essential tool for technicians, allowing them to access critical information about compressors, including operating envelopes, current draw specifications, and troubleshooting guides.

The discussion then moves to the exciting new features in the Copeland Mobile app, including the integration of Fault Finder and the introduction of Scout, an AI-powered search tool that draws exclusively from Copeland's database. Scout not only provides answers to technical questions but also points users to relevant resources and documentation. The guests emphasize how these tools can help reduce unnecessary compressor replacements, noting that 30-40% of returned compressors have nothing wrong with them.

Key Topics Covered:

Evolution of Copeland service bulletins from paper to digital format
Features of the Copeland Mobile app, including:
- Operating envelope visualization
- Current draw specifications
- Compressor cross-reference tools
- Warranty status checking
- Mechanical specifications and oil charge information
- Wiring diagrams and troubleshooting guides
Introduction of Scout AI-powered search feature
Integration of Fault Finder into the main app
Using the app for training technicians
Importance of proper compressor diagnostics
Accessing technical documentation and AE (Application Engineering) bulletins
New camera feature for scanning compressor data tags
Desktop version functionality for service managers
White Rogers mobile applications
Warranty tracking and parts availability features

Have a question that you want us to answer on the podcast? Submit your questions at https://www.speakpipe.com/hvacschool.

Purchase your tickets or learn more about the 6th Annual HVACR Training Symposium at https://hvacrschool.com/symposium.

Subscribe to our podcast on your iPhone or Android.

Subscribe to our YouTube channel.

Check out our handy calculators here or on the HVAC School Mobile App for Apple and Android

Transcript

Click on a timestamp to play from that location

0:00.0	The HVAC School Podcast is made possible by these brand partners.
0:09.0	Copeland and the Copeland mobile app.
0:11.0	Get full access to Copeland's online product information database with over 30 years of product data on any device.
0:18.0	Easy troubleshooting and diagnostics, as well as inventory lookup at local supply houses.
0:23.6	The real game changer is the quality product support with Copeland Mobile's new AI chatbot.
0:29.6	Ask the chatbot to compare compressors within the Copeland product line and
0:33.6	stack up Copeland's compressors against competitors.
0:36.6	Once you know which parts are right for your client's application, you can save them to your
0:41.2	wish list in the app, and the Copeland mobile app can show you regional availability and inventory.
0:47.0	Find out more at HVACR school.com slash copeland-mobile.
0:52.3	That's HVACR school.com slash copeland-mobile. That's HVACR school.com slash copeland dash mobile.
1:01.1	You may think I have a smooth voice that can calm the soul.
1:06.6	That's true.
1:08.1	So why are you about to listen to this guy instead of listening to me?
1:12.6	Your host, Brian Orr.
1:15.6	Jeff and James from Copeland here.
1:17.3	We can talk about whatever.
1:18.3	We're going to talk about the apps and troubleshooting and all that kind of stuff.
1:21.6	But yeah, first and foremost, thanks everybody for joining us.
1:23.7	This is the live version of the HVAC school podcast.
1:27.1	But yeah, this is fun, right? I mean,
1:28.3	this place is amazing. It's something like 60,000 people getting together here. One thing I've
	...

Please login to see the full transcript.

Previous episode | Next episode

Disclaimer: The podcast and artwork embedded on this page are from Bryan Orr, and are the property of its owner and not affiliated with or endorsed by Tapesearch.

Generated transcripts are the property of Bryan Orr and are distributed freely under the Fair Use doctrine. Transcripts generated by Tapesearch are not guaranteed to be accurate.