What Next: TBD | Tech, power, and the future - Will Southwest Be Held Accountable?
Slate News
Slate Podcasts
4.5 • 6K Ratings
🗓️ 6 January 2023
⏱️ 28 minutes
🧾️ Download transcript
Summary
Over the holidays, thousands of passengers were left stranded or delayed when Southwest Airline’s outdated re-booking software broke down. Who can be held accountable, and why don’t airlines invest more in their own infrastructure?
Guest: Heather Tal Murphy, business and technology reporter for Slate.
Host: Mary C. Curtis
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Transcript
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| 0:36.2 | When slate business and tech reporter Heather Tall Murphy |
| 0:39.5 | went looking for travelers whose holiday plans were |
| 0:42.6 | upended by Southwest Airlines, |
| 0:45.4 | it didn't take long to get results. |
| 0:48.3 | And as I was looking through South Spust Instagram, |
| 0:51.1 | which is an excellent place to look for lots of |
| 0:53.8 | angry, furious people who have not found their bags |
| 0:57.0 | and have not gotten where they were supposed to, |
| 0:59.6 | I saw this woman and what I thought was really remarkable about her |
| 1:03.0 | is she had actually hosted the Department of Transportation's policy |
| 1:07.9 | in the Instagram comments trying to help other people understand |
| 1:11.6 | what they were owed. |
... |
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