A couple months ago, Tony Santos found himself in an enviable position.

His offer to buy a house in the suburbs of Raleigh, North Carolina was accepted.

Tony and his wife were overjoyed.

And then...

I kind of got that sinking feeling of, oh my God.

We just wanted an offer on $825,000 home.

What are we doing with our current home?

They talked to a traditional broker, but Tony was also curious about the phenomenon of eye buying.

I'm kind of a self-proclaimed kind of technophile.

Tony had heard about companies like Open Door, Offerpad, Zillow that will buy your house as is.

No repainting the bathroom, no open houses, and no waiting around for bidders or banks or second thoughts.

So Tony punched his address into Zillow.com.

Basically, if you put in your address, the first thing that comes up, it's, you know, they'll tell you, hey, this is what we think your house is worth.

And then right below that, it says, would you like an immediate offer from Zillow offers?

Click here and we'll offer you $474,900.

Tony clicks, and after a few more steps, he gets a call from a Zillow Market Representative, and she says...

We no longer inspect homes. We just basically will provide you an offer. If you go ahead and accept that offer, we'll send you all the paperwork and the seller disclosures,

and then before you're closing,

somebody will come in and inspect your home,

and then we'll just do the closing.

So I looked around and I said,

Are you sure?

...