Good morning, good afternoon, good evening and welcome to everybody who is tuning into the

Bootsley podcast live. This is the second episode in the disruptor series and today I have

got the queen of guest experience with me. But before we dig into all of that, as always,

like we always do, let's go and have a little freestyle rap shall we?

There's a freestyle going off the done.

Ready for my close up? Good looking. Let me tell you, get more bookings.

Oh, that'd be nice, giving me tips, tools and advice. Yeah, you're going to get them

hon, you're going to sit back, listen to Mark Simpson. Well, having a blast,

going to get it on the Bootsley podcast. Bootsley like Bruce Lee, because it's so hard

and the tea is loose leaf. Making up those rhymes, don't write it just to be loose leaf.

If you want my respect, you're going to put direct. Here are the words in the podcast,

that's what comes next. And we're live. I tie and thank you so much for joining us today.

This is a busy week. Obviously, we are recording this the week of Thanksgiving and we're just

having a chat before we came on air about the busy week that is happening all over America. So

I appreciate you giving us your time. What we're going to dig in today in today's episode is all

about the guest experience because we talk about direct bookings, we talk about repeat guests,

we talk about marketing, we talk about all of these things, but it boils down to one, in my

opinion, one very simple aspect is that if your guests have got a five star experience,

then they will not only return, but they will be your number one superfan, your number one

mark in tool for weeks and months and years to come. And I couldn't think of anybody better

to get on to the podcast than you could self because you wear many hats, short-term rental

host owner, you work for a vendor, which we're going to talk about. And you also now are building

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