4.7 • 643 Ratings
🗓️ 14 June 2024
⏱️ 24 minutes
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0:00.0 | What companies have lost your business forever? Bank of America. Loyal customer for 10 years, |
0:07.5 | insulted time and time again. First with their bullcrap service fee for monthly auto pay transactions, |
0:14.4 | then I had to get a replacement debit card, which took way too long. I called to check on it, |
0:19.3 | and a woman on the line said they'd never sent one |
0:21.3 | out, so very annoyed I got another one. This card finally came and I went to ATM to activate |
0:27.6 | it and it didn't work. Called back and apparently this was the first card I'd ordered, which was now |
0:33.7 | rendered useless because the second card, which was still in the mail, was now associated |
0:38.8 | with my account. Got very irate, but remained polite with the woman on the line and was basically |
0:44.0 | told there was nothing they could do. Still stuck with them. Fast forward to a different state a few |
0:49.1 | months later. I got a call and I was told my account had been compromised, was given some vague explanation |
0:55.3 | about mass data theft, but basically told they had to deactivate my card and send me a new |
1:00.4 | one. I told them how inconvenient this was, and they suggest I go to a branch to get a new card. |
1:05.8 | I do this, and they say since my account was opened in a different state, they can't give me a |
1:10.4 | temp card, |
1:11.3 | and that I have to wait five to seven business days again. |
1:14.5 | Woman at the branch is nice and enters my new address, then calls the branch in Texas to get them |
1:18.8 | to send me a new card. |
1:20.5 | Five to seven days, no card. |
1:22.9 | Call and find out that the card was sent to my old address in Texas because my address hasn't been updated, |
1:29.8 | which is total bull crap. I lose it. I don't scream, but I do ask her several pointed questions, |
1:35.3 | including, when is this company going to get its crap together? Which resulted in the rep, |
1:39.9 | acting as though I was the worst person in the world for swearing whilst frustrated and threatening |
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