What brand are you never giving your money to again?

And why?

I run the front desk at a hotel and Expedia are an absolute nightmare.

They also just straight up lie to the guests and to the hotels constantly.

Truly one of the most shady companies I've ever dealt with.

They purposely try and deceive people who don't know any better into thinking that they're

dealing with the hotel directly. They create ads in such a way that when people Google the

hotel's phone number, a number to Expedia comes up, and if the customer asks if they're speaking

directly with the hotel front desk, they will just say yes. There have been countless times

where guests have called to cancel their reservation

that was booked through Expedia. I inform them that they'll have to contact Expedia directly,

since they prepaid through them, but that it will be no issue because the hotel doesn't charge

a penalty fee for cancellation. An Expedia representative will call the hotel with the guest on hold

and ask about getting it cancelled. I tell them it's no problem.

Then they ask if we'll be charging that penalty fee and I tell them no.

So all is right and good, right?

Nope.

I then get a call back from the guest who's upset, saying that the Expedia representative

told them that they couldn't be refunded because of the fee charged by the hotel's cancellation policy.

Taking the guest's money, blaming it on the hotel and keeping all of the profit.

This has happened countless times.

I once had a guest while out at the front desk call about canceling three days out of a multiple

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