WBP - Corona Crisis Management for Multifamily Investors with Joey Coleman

Jake & Gino: Real Estate Investing & Multifamily

Jake & Gino

Management, Commercialrealestateinvesting, Apartmentinvesting, Investingsmart, Makingmoney, Jakeandgino, Realestateinvestment, Multifamilyrealestateinvesting, Realestateinvesting, Business, Entrepreneurship, Investing, Smartinvesting, Buyingapartmentbuildings, Cashflow, Buyingrealestate

4.9 • 842 Ratings

🗓️ 9 April 2020

⏱️ 65 minutes

🔗️ Recording | iTunes | RSS

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Summary

For nearly twenty years, Joey has helped organizations retain their best customers and turn them into raving fans via his entertaining and actionable keynotes, workshops, and consulting projects. His First 100 Days® methodology helps fuel the successful customer experiences his clients deliver around the world. In his Wall Street Journal #2 best selling book, Never Lose a Customer Again, Joey shares strategies and tactics for turning one-time purchasers into lifelong customers - while dramatically increasing profits along the way. As a recognized expert in customer experience design and an award-winning speaker at national and international conferences, Joey specializes in creating unique, attention grabbing customer experiences. He works with companies ranging from small start-ups to large Fortune 500s, with hundreds of mid-size businesses in between. He speaks with us about COVID-19, multifamily customer experience and empathy. joeycoleman.com The Rundown Long Term Loyalty Never Lose A Customer Again Design Symphony Energy Yellow Brick Road Customer Experience Day 15 Trust Your Gut Feelings Framework 6 Tools Investing In Systems Maintaining the Relationship Initiate the Conversation Extreme Ownership Laying the Foundation Consistency Chick Fil A Cookies & Cream Q&A Overwhelming Individualization COVID-19 Human History Unemployment Rent Reductions Working Together Delta Acting Fast Generosity Proactivity Bad News Lead with Empathy Clarity Keeping Remote Personal Video Messages Positive Affirmations Co-Working Space Staying In Contact Toilet Paper Humor in Uncertain Times Creating an Advocate CRM Paper Book Recommendations Dealing with Stress Netflix and Chill Laughter is the Best Medicine Hamilton Check out our Upcoming Live Events! Subscribe to our Youtube Channel for lots of great content! Buy our new book The Honey Bee! Audio Book Available Now!

Transcript

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0:00.0	Perfect.
0:00.8	Nanzino ski.
0:01.4	Ready?
0:02.1	Let her rip.
0:03.8	Welcome to the Wheelbarrow Profits podcast, where you get multifamily investing made real.
0:10.0	Learn from top players in the real estate investment world as they share their secrets with you
0:15.0	and discover proven strategies on apartment investing that actually work.
0:19.4	To learn more about Wheelbarrow Profits, visit jake and gino.com.
0:24.3	Your one-stop shop for everything multifamily.
0:27.6	Now to your host, Jake and gino.
0:30.2	Hello, this Jake Stenziana, I host of the Wheelbarrow Props podcast here with my co-host,
0:33.5	the multi-family mentor, the coach Shep of other six of best selling author,
0:39.1	The G Daddy. Gino Barino Barbo, how's going? Mr. Stenziana, you see the smile on my face? Do you know why I have a smile on my face today?
0:43.5	I'm going to tell you why, before I get your answer, because your division that you are leading the
0:48.1	charge on, Jake and Gino, is the only division in our company that has their customer experience and customer journey done.
0:54.5	So that's why you're going to rub it in my face today. But hit me. What do you got?
0:57.1	See, I wouldn't. It wasn't even going there, actually. We have a two-timer today. And the reason
1:02.9	why we brought this expert on is because he fundamentally shifted my mind on what customer service
1:09.5	and what customer experiences. I had a restaurant
1:11.6	for 20 years. I was winging it. If I had met our guest 50 years ago, I'd have 30 restaurants
1:17.6	right now. Thank God I didn't meet them. Thank God I met him now. But I mean, guys, I'm being
1:22.0	honest. Once again, pen, paper, you're going to take a bunch of notes. This is so relevant
	...

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