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My Duvet Flip by Jack Parsons

Valerie Michie, CEO at Choice Care Group: Why Care Work Is the Most Underrated Job in Britain

My Duvet Flip by Jack Parsons

Jack Parsons

Business, Careers

4.25 Ratings

🗓️ 14 August 2025

⏱️ 45 minutes

🧾️ Download transcript

Summary

Episode Guest:

Valerie Michie is the CEO of Choice Care Group and a passionate advocate for the power of social care careers. With a background in leadership across multiple sectors, she’s committed to making care more visible and accessible for the next generation.


Careers at Choice Care Group:

https://bit.ly/45epykU


Episode Timestamps:

0:00 Introduction

0:42 Why Valerie joined My Duvet Flip

1:44 Valerie’s first proper job at Asda

3:23 Lessons in communication and teamwork

5:00 Becoming a better communicator through listening

7:06 Pushing through discomfort and growing confidence

8:19 From graduate uncertainty to KPMG

9:32 Realising accountancy wasn’t her calling

11:02 When to move on or stay in a job

12:47 The “black circle” diary reflection method

13:44 Worst money mistake Valerie ever made

14:28 The power of saving early: Valerie’s top money tip

16:12 Why reflection matters in your career

18:30 Reflecting as a team in the care sector

20:03 Why young people rush — and shouldn’t

21:29 Valerie on becoming a CEO

23:06 Advice for new starters in any industry

24:11 Give it a year — Valerie’s rule of thumb

25:57 What a CEO actually does at Choice Care Group

27:00 Career paths within care: Support Worker to Manager

28:44 What makes a great care worker?

30:01 Why care is a brilliant industry for young people

31:05 Making care and support more visible

33:00 What young people told Valerie about joining care

34:28 Where Choice Care Group operates

35:09 Why join Choice Care Group?

36:06 What care taught Valerie that corporate life didn’t

37:00 “Choices Got Talent” and holding hope for others

39:45 Valerie’s advice to care job applicants

41:22 Valerie’s life lesson: listen first

43:39 Valerie’s duvet flip: what gets her out of bed


Episode Partners

📊 Compare the Market

Discover how you can make a difference at Compare the Market, the company behind one of the UK’s most popular comparison sites. From tech and data to marketing and operations, they’re on a mission to simplify decisions for millions.

https://bit.ly/4i53Svj


Disclaimer:

The content provided on Duvet Flip is for informational and entertainment purposes only and should not be considered professional advice. The views expressed by hosts, guests, brands or contributors are their own and do not necessarily reflect those of the show's producers, sponsors, or affiliates. The information shared is not a substitute for professional advice, including but not limited to career counseling, financial guidance, legal consultation, or mental health support.


Listeners and viewers are responsible for their own decisions and actions based on the content provided, and Duvet Flip assumes no liability for any outcomes resulting from reliance on the information shared. By engaging with the show, you acknowledge and agree to this disclaimer.


If you’re struggling with debt, trusted advice and free support can be found here: https://www.gov.uk/debt-advice


If you’re struggling with mental health of any kind, you can find free support here: https://www.nhs.uk/mental-health/

Transcript

Click on a timestamp to play from that location

0:00.0

Hi, my name is Valerie. I'm the chief executive of Choice Care Group. We employ just under

0:07.0

3,000 people and this is my dovet flip. What did your first proper job take you?

0:13.2

My first proper job where I really learned loads actually was working in ASDA. It was a brilliant

0:18.0

founding, the way that they communicate in. How did you become a good communicator?

0:22.6

My advice would be don't stress. How do we get our message across?

0:25.6

How do we listen? I think that's underrated.

0:27.6

Don't worry about what you don't have. Think about what you're good at and build on it.

0:31.6

What's your duvet flip? What gives you out of bed in the morning to flip the dovet?

0:34.6

Well...

0:40.3

Hi, my name is Valerie. I'm the chief executive of Choice Care Group.

0:44.3

I said yes to coming on my dovi flip because we are trying to reach more young people

0:50.3

and my team persuaded me this was the place to do it.

0:53.3

I haven't met Jack before but I have

0:55.7

watched lots of his interviews and I think he does a really good job. I am slightly nervous but I'm

1:01.0

also excited to have the conversation with Jack today. I hope the audience takes away the brilliant

1:07.4

work that people do and care and if they're looking for something to do that they

1:11.2

bear it in mind.

1:18.9

Hello, I'm ready. Let's do it.

1:22.8

So welcome to my dove-flip. How are we?

1:25.1

I'm very well, thank you. I am really excited to be here thank

1:28.5

you for having me well I'm excited because we're going to learn about your career and also about the

1:32.6

industry because I think the industry is fantastic and we need to get more people especially young

...

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