Understanding the Four Aspects of Leadership to Get Your Team To Commit 100%

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8 • 705 Ratings

🗓️ 5 January 2021

⏱️ 66 minutes

🔗️ Recording | iTunes | RSS

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Summary

Val Sigmon is the President of Entrematic, a global leader in entrance automation. He began his career in 1995 as an assistant Door Center manager at Amarr (now part of Entrematic). Since then, he has held several executive roles within the company across multiple areas, including sales, customer service, product structure, applications engineering, supply chain, and human resources.

In this episode, we talked about sales management, new business development, customer service...

Transcript

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0:00.0	I think about our growth journey. We doubled in size every five years for a period of 25 years.
0:05.8	And while that's an impressive staff, that is very difficult and complex to manage. So the enemy
0:11.8	of growth and expansion is complexity. And I think back to the comment on process driven,
0:16.6	we really focused on processes. But the one thing we've kept in mind, it cannot be 100% processes.
0:22.6	We still have to keep the entrepreneurial spirit, number one.
0:25.6	Number two, we've got to empower our people.
0:28.6	I think about all of your locations, Tommy, when there's a problem where our general manager that runs the door center,
0:34.6	they're empowered to do what they need to to take care of your business and their other dealer's business, not to have to go through this bureaucracy of clearly defined
0:42.8	rigid process or having to get approvals through corporates. So that's the balance we've been
0:49.1	able to strike to drive processes to reduce complexity, but once again to keep that local relationship, that
0:55.9	local decision making, which is what's made us successful.
1:00.0	Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs
1:05.4	and experts in various fields like marketing, sales, hiring, and leadership to find out what's really behind their success
1:13.1	in business. Now, your host, the Home Service Millionaire, Tommy Mello. Welcome back to the
1:22.2	Home Service expert. Today I have a friend of mine joining us. He is the CEO of a very great company, Amar, which is also
1:31.2	known as Entramatic. I've got Val Sigmund joining us. How are you today, Val?
1:37.2	I'm doing excellent, Tommy. I appreciate you invite me on today. Very excited to be with you and your
1:41.6	listeners. Yeah, so you're an expert of sales, management,
1:45.6	new business development, customer service. You're based out of Charlotte, North Carolina. You're the
1:51.0	president from 2017 and now of Entromatic, Executive Vice President, VP of National Accounts,
1:57.1	commercial human resources from 2013 to 2016. And before that, you were Amar,
2:03.0	which Antrimatic took you guys over, the VP of National Accounts and Commercial, 2010 to 2013,
	...

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