Understanding High-Conflict Individuals and Overcoming Biases With Dr. Ashley R. Kennard.

Negotiate Anything

American Negotiation Institute

Education, Business, Self-improvement

4.7 • 748 Ratings

🗓️ 21 October 2023

⏱️ 31 minutes

🔗️ Recording | iTunes | RSS

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Summary

Request A Custom Workshop For Your Company https://www.americannegotiationinstitute.com/services/workshops/ In this episode of the Negotiate Anything podcast, Dr. Ashley R. Kennard discusses how to understand and deal with high-conflict people. She provides tips on how to avoid the tendency to dehumanize the other person and offers effective ways to separate the person from the situation. This is an important episode for anyone who wants to learn how to effectively communicate with high-conflict individuals. Listen now and learn how you can improve your communication skills today! You'll learn: Best ways to understand the high-conflict person. Separate the person from the situation. Coming to terms with the conflicting others without giving them power. We discuss: What drives this tendency to dehumanize the other person. In-groups and out-groups. How to get out of revenge mode. About Ashley In the classroom, Dr. Kennard focuses on conveying the applicability of communication concepts to the real-world while challenging students to think critically about communication theories. Her teachings and research are centered on intercultural and intergroup communication, attitudes and persuasion, media effects, and health communication; particularly how each of these pertains to conversations about diversity, equity, and inclusion. At OWU, Dr. Kennard teaches intercultural communication, persuasion, public speaking, conflict management, and research methods. She has conducted research on strategic message design within the realm of crafting prosocial/health campaigns and effective interventions, and she has examined the impacts of media representations on identity. Prior to entering academia, she worked as a marketing and sales representative for a national medical equipment provider where she was tasked with developing effective ways to communicate with both doctors and patients. Outside of the university, Dr. Kennard likes to spend her time outdoors. In 2017, she traversed through 14 states on foot, covering the entire 2,189.8 miles of the Appalachian Trail. She also likes to read, play soccer, crochet, and spend time with her nieces and nephews. Follow Dr. Ashley R. Kennard on LinkedIn https://www.linkedin.com/in/ashley-r-kennard-phd-98a8a0113/ Ohio Wesleyan University LinkedIn page https://www.linkedin.com/school/ohio-wesleyan-university/ Ohio Wesleyan University website https://www.owu.edu/ The Appalachian Trail website https://appalachiantrail.org/ Follow Kwame Christian on LinkedIn https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race! https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life! https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 Kwame Christian and Dr. Ashley R. Kennard.

Transcript

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0:00.0	Hello, my friend, and welcome to another exciting episode of Negotiate Anything.
0:07.6	Thanks for joining us today. With over 10 million downloads and listeners for more than 180 different
0:13.5	countries, it's dedicated listeners just like you who have made Negotiate Anything the number one
0:19.2	negotiation podcast in the world.
0:21.4	I'm your host, Kwame Christian.
0:23.4	I'm a business lawyer, mediator, author, and the proud CEO of the American Negotiation Institute.
0:29.7	Now, before we get into today's insightful conversation, I have a golden opportunity for those of you
0:35.2	who recognize the power of negotiation in your professional
0:38.5	lives. Have you ever found yourself wishing that you can navigate those high-stakes
0:42.7	conversations with more confidence? Or perhaps you're looking to empower your team with the
0:47.3	art of persuasion and conflict resolution. At the American Negotiation Institute, we've crafted
0:52.9	specialized keynotes and workshops tailored for those very needs.
0:57.0	We've transformed the negotiation skills of professionals worldwide, and we're eager to do the same for you.
1:03.0	We believe the best things in life are on the other side of difficult conversations,
1:07.0	and our goal is to help you improve your lives and the lives of those around you one difficult conversation at a time.
1:13.6	Don't let another challenging conversation leave you second guessing.
1:17.6	Click the link in the description to discover how we can help you find confidence in conflict,
1:22.6	negotiate better deals, and have stronger relationships.
1:26.6	Because in the world of business, every conversation
1:29.4	counts. And now, without further ado, let's jump into the interview.
1:37.2	Hello, thanks so much for having me, Kwame. Yeah, it's our pleasure. So how would you get
1:41.9	started by telling us a little bit about yourself and what you do?
	...

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