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Win Make Give with Ben Kinney

Turning Customers into Fans: Mastering the Art of Client Retention with Mark Stern

Win Make Give with Ben Kinney

Ben Kinney Training

Education, Self-improvement

4.9 • 1.5K Ratings

🗓️ 8 November 2024

⏱️ 36 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Welcome to another exciting episode of the Win Make Give Podcast, hosted by Chad Hyams. This episode dives deep into revolutionary customer engagement strategies with Mark Stern, the mastermind behind Custom Box Agency. Drawing on his journey from a corporate high-flyer to an innovative entrepreneur, Stern shares how physical box experiences are redefining customer interactions across various industries. Deftly balancing humor, insights, and real-world applications, this episode is a must-listen for anyone eager to enhance their business's customer journey strategy.

Mark Stern explains the core concept behind his creation: leveraging tangible, personalized box experiences to enhance customer acquisition, delivery, and retention—culminating in better brand loyalty and client engagement. Chad and Mark unpack the intricacies of building such experiences, and Mark shares key strategies from his "Activate Deck," providing actionable insights for leaders, salespeople, and entrepreneurs. Whether for customer acquisition or employee retention, Mark highlights how defining success and gamifying experiences can transform business dynamics and magnify outcomes.

Connect with Mark

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Connect with the hosts:

    •    Ben Kinney: https://www.BenKinney.com/

    •    Bob Stewart: https://www.linkedin.com/in/activebob

    •    Chad Hyams: https://ChadHyams.com/

    •    Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/

More ways to connect: 

    •    Join our Facebook group at www.facebook.com/groups/winmakegive

    •     Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up

    •     Explore the Win Make Give Podcast Network: https://WinMakeGive.com/

Part of the Win Make Give Podcast Network

Transcript

Click on a timestamp to play from that location

0:00.0

Welcome to the Win Make Give podcast.

0:10.3

Chad Heim's here without Bob Stewart once again.

0:13.2

Folks, I don't even know if Bob's a real person anymore.

0:17.6

I'm starting to think he's coming like the way of Santa Claus.

0:20.0

Shows up once a year,

0:21.6

get some credit for a whole bunch of stuff, somebody else is doing,

0:25.2

and then, you know, gets to be famous because of it.

0:27.8

So Bob Stewart, you are welcome.

0:30.0

I will be looking for something in my stalking Santa and see how that goes this year.

0:34.6

But don't worry, folks.

0:35.8

It's not a monologue.

0:37.5

If you want a monologue from Chad,

0:40.3

check out the Achieve Your Apex podcast,

0:42.7

part of the Win Make Give Network,

0:45.1

where I take you through all the lessons

0:46.6

in my bestselling book, Achieve Your Apex.

0:49.2

You can also get other great monologues over there,

0:52.3

Clint Swindal doing his Tell Me Something Good,

0:54.6

and so many other great podcasts that we have in the Win Make Give Network.

1:00.0

Check them all out at winemak give.com.

1:03.4

All right, I said this isn't a monologue because I went and got a guest.

1:07.8

Now, you might have remembered we did an interview a while ago with Morrow. If we got his

...

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