Tony Sciarrotta - Executive Director for the Reverse Logistics Association
Finding Genius Podcast
Richard Jacobs
4.4 • 1K Ratings
🗓️ 9 July 2018
⏱️ 29 minutes
🧾️ Download transcript
Summary
The Reverse Logistics Association is a member-driven, global trade group for the returns and reverse logistics industry, offering information, research, solutions, and services for Manufacturers Branded, and Retail companies from Third Party Providers. Our goal is to educate and inform Reverse Logistics professionals around the world, and be the voice of the returns and reverse industry.
The RLA focuses on all industries in the reverse logistics process, and our goal is to provide RL process knowledge. We want to educate everyone about the reverse logistics processes that are common to all industries.
Transcript
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| 0:00.0 | Welcome to Almost Here, Around the Corner of Future Technology Podcasts with Richard Jacobs. |
| 0:07.0 | Future Technologies Hoyts to transform our lives for better or worse or the focus of this podcast. |
| 0:13.0 | Almost here means these technologies are now here and starting to be used. |
| 0:17.0 | Or just around the corner, for Bitcoin to artificial intelligence, |
| 0:21.0 | 3D printing, blockchain, virtual reality, and more. |
| 0:25.0 | Hello everyone and welcome to Future Tech Podcast. I'm your host Juliet Lamar and joining us today is Tony Shoroda. He is the |
| 0:36.5 | Executive Director for Reverse Logistics Association. Welcome Tony. |
| 0:42.1 | Good afternoon, Juliet. |
| 0:44.0 | So Tony, give our listeners just a little insight into what reverse logistics association is all about. |
| 0:50.0 | Absolutely. Well, we should start Juliet because when I'm in mixed company circles and I mentioned that I'm in reverse logistics, usually the first question is what the heck is that? |
| 1:01.0 | And some people are familiar with logistics of course forward |
| 1:06.1 | logistics supply chain logistics and so on but the terminology reverse logistics throws them because it really has only been in play for |
| 1:16.2 | into the last decade or two and reverse logistics the easiest way to explain it |
| 1:21.6 | is of course returns and in my world and my |
| 1:26.2 | background returns eventually under was understood by me to be reverse sales. |
| 1:33.2 | And so I lead that way because my background |
| 1:37.9 | does not come from reverse logistics or returns. |
| 1:40.7 | I actually spent years with Sony Corporation in the 80s and then I joined |
| 1:46.8 | Phillips Consumer Electronics and I was there for about 25 years and at Phillips I |
| 1:52.2 | was in sales and marketing and then I was tapped to take over the |
| 1:56.6 | returns nightmare that every manufacturer faces and in about 10 years with Phillips, the last 10 years of my career there, I spent a lot of time learning about the world of returns and reverse logistics and becoming kind of a subject matter expert on the topic because I would write articles, I would go to conferences and speak. I started out going to conferences to learn everything I could about returns and reverse statistics. |
| 2:29.0 | How do you reduce them? What do you do with them, how do you increase what you collect for those |
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