Tom Burroughs: Chief Technology Officer, Synergy Cloud: Building a frictionless claims process (247)

InsTech - insurance & innovation with Matthew Grant

InsTech

Entrepreneurship, Investing, Business

4.8 • 50 Ratings

🗓️ 28 May 2023

⏱️ 34 minutes

🔗️ Recording | iTunes | RSS

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Summary

This week we’re back talking to Synergy Cloud - it's about claims - and Matthew Grant is talking to Tom Burroughs, Chief Technology Officer, the intrapreneur within the parent company Claims Consortium Group creating a new product and a new business. We cover a range of topics relevant to anyone building or using software, not just in claims, including: What insurance can learn from the travel industry How to build technology in collaboration with the customer It plugs but does it play? Tips for finding the best integrations tools for your product Designing with your customer’s customer in mind Digital collaboration today in a post-pandemic world To learn more about what you should value when you are developing software, podcast guest Tom recommends the Agile Manifesto. If you enjoyed this episode and want to keep listening, we recommend Episode 166 with Jeremy Hyams, CEO of Claims Consortium Group. We’d love to know what you think about this episode - click here and add your thoughts to our LinkedIn post about it. If you like what you're hearing, please leave us a review on whichever platform you use or contact Matthew Grant on LinkedIn. Sign up to the InsTech newsletter for a fresh view on the world every Wednesday morning. To find out more about InsTech, our membership and offerings visit www.instech.co or contact us [email protected] Continuing Professional Development - Learning Objectives InsTech is accredited by The Chartered Insurance Institute (CII). By listening to any InsTech podcast, you can claim up to 0.5 hours towards your CPD scheme. By the end of this podcast, you should be able to meet the following Learning Objectives: List some of the considerations made by product developers when selecting appropriate integration tools Explain the role of the customer in technology development and the importance of effective collaboration Summarise the benefits and limitations of digital collaboration for software providers If your organisation is a member of InsTech and you would like to receive a quarterly summary of the CPD hours you have earned, visit the Episode 247 page of the InsTech website or email [email protected] to let us know you have listened to this podcast. To help us measure the impact of the learning, we would be grateful if you would take a minute to complete a quick feedback survey.

Transcript

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0:00.0	Good morning, good evening and happy Sunday to the 500 or so of you dedicated fans that are listening to us on the day we release our episodes each week.
0:16.1	In fact, we've got so much interest now from people joining us as guests. We're also doing an occasional midweek release as well. Well, this week we're back talking to Synergy Cloud and it's about
0:24.8	claims, but I took a chance of speaking to Tom Burroughs, who is the entrepreneur building the
0:29.2	product himself within an organization, to learn more about what it means to build software
0:33.5	products these days and how that has changed over Tom's 20 years career. Listen out for his book
0:38.5	recommendation, but also some great advice from Tom about where to go to discover the best software
0:43.3	to use. Keep listening to learn more. Well, we're very grateful to Synergy Cloud and the Claims
0:48.1	Consortium Group for their support. Wherever you are in the world, I bet you've got some great
0:51.8	stories to share about your company's success and how you're taking advantage of innovation. Come back at the end to find out how we can
0:57.8	help you, share that out of the world and our contact details. Tom, great to speak to you. You're calling
1:03.4	in from Taunton, I think, in the West Country of the UK. Is that right? Yeah, that's right.
1:08.1	Sunny Somerset, which is less than sunny today, but it normally is.
1:12.7	It was late on the day on Friday, so let's jump in. So just a little bit about Synergy, first of all,
1:17.1	and then really interested to know more about where you've got to since we last had the discussion
1:22.5	with one of your colleagues, Jeremy. So, as to all, you're creating a claims management technology solution for the
1:28.1	insurance industry, part of claims consortium group. So Azure Cloud itself, which is the technology we're
1:33.1	going to be talking about, links insurers directly to supply chains and customers and what it does
1:38.4	allow all the claims to be processed in-house by insurers and link everything together.
1:42.9	We're going to be hearing more about that.
1:47.3	Tom Burroughs, you are Director of Technology, and you built the platform,
1:51.5	and you've been with the organisation since 2016,
1:55.0	but you actually started building software in 2001.
	...

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