A very warm welcome. You're listening to Share Radio. I'm Georgie Frost with you every weekday from 9 until 1 on consuming issues on digital online and through the Share Radio mobile app, making the pound in your pocket go a little bit further.

The team from This is Money, the award-winning finance website

are back in the studio for our weekly catch-up talking through the stories they've been tackling

this week and today I'm joined by Rachel Rickard Strauss and Lee Boyce on the agenda. Today got a gripe

with a high street shop, perhaps a faulty car repair or even a bit of shoddy workmanship will

now we have a loud voice for our complaints.

We take on the problem, we look at it, we go back to the company, get the details from there, we make a decision.

If there needs to be some sort of remedy, we will recommend what that remedy should be.

We'll be taking a closer look at the new Consumer Ombudsman's service.

Also one thing that's really gotten our wicks

this week, and that's the airport shops that have been pocketing VAT savings meant for us.

I just assumed that it was obligatory and it was a legal requirement. Didn't ask any other questions.

Well, I feel, yeah, very ripped off. The audacity, I can't believe they've been doing it

for so many years. Well, you join the thousands in refusing to show your boarding parts?

We also uncover a brand new mis-selling scandal that could see bank customers pocket a 33 billion

pound winful. So what did the banks do wrong this time? And will you receive compensation?

Talking of misselling, we take a closer look at the impact that it can cause

with one couple facing losing their home.

Also, an investigation straight out of a Michael Lewis book.

The anxious days and weeks which we have all passed are over.

The great adventure has begun.

How a shadowy high-tech traders

...