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An Arm and a Leg

This hospital sued thousands of patients — until a reporter called them out.

An Arm and a Leg

An Arm and a Leg

Documentary, Health & Fitness, Medicine, Society & Culture

4.81.1K Ratings

🗓️ 19 December 2019

⏱️ 23 minutes

🧾️ Download transcript

Summary

They say the problem with relying on journalists to embarrass providers into caving on crazy bills is, there aren’t enough journalists to go around. Fair. But sometimes journalists can scale up.In Memphis, reporter Wendi Thomas found that t...

Transcript

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0:00.0

Hey there have been a bunch of stories in the last year about hospitals suing their own patients over past due bills.

0:07.6

Or maybe it's just me noticing that is the kind of thing I noticed these days.

0:11.6

But there is one story I knew I wanted to spotlight

0:14.4

on this show because in this story,

0:16.5

the good guys win a major victory.

0:21.4

Last summer, independent journalist Wendy Thomas published a bunch of stories about how the biggest

0:27.0

hospital in her city, Methodist University Hospital in Memphis, Tennessee, was suing thousands of patients, including a lot of its own badly paid employees.

0:37.0

It was devastating. The hospital runs its own collection agency,

0:42.8

and although it's technically a non-profit,

0:45.0

it banked millions in, well, profits the year before.

0:49.2

And then, a couple months later,

0:52.2

boom, Methodist Hospital dropped thousands of lawsuits and said it wouldn't

0:56.6

file anymore. I mean, wow, when a reporter does a story about one person getting stuck with an outrageous bill and the medical provider says,

1:04.8

hey, we're going to reconsider this bill, that is one thing.

1:08.2

And it's great.

1:09.1

But I can tell you, based on my own personal inbox, There are a lot more of these outrageous

1:14.3

bills than all the reporters in the world could write about. So seeing a

1:18.9

reporter go to scale and win, yeah, that gives me some hope.

1:24.4

Let's go there.

1:26.1

This is an arm and a leg,

1:31.2

a show about the cost of health care.

1:32.8

I'm Dan Weissman.

...

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