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The Home Service Expert Podcast

The True Competitive Edge In The Home Service Industry

The Home Service Expert Podcast

Tommy Mello

Business, Management

4.8705 Ratings

🗓️ 28 January 2018

⏱️ 83 minutes

🧾️ Download transcript

Summary

Terry is a true home service legend, having been the national trainer of a NYSE-listed home services company ($900M+ in revenue before getting acquired) among other things. In this episode, we talked about hiring, KPIs...

Transcript

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0:00.0

This is the Home Service Expert podcast with Tommy Mello.

0:03.5

Let's talk about bringing in some more money for your home service business.

0:07.2

Welcome to the Home Service Expert, where each week Tommy chats with world-class entrepreneurs and experts in various fields, like marketing, sales, hiring, and leadership, to find out what's really behind their success in business.

0:21.6

Now, your host, the Home Service Millionaire, Tommy Mello.

0:30.0

Hey there, folks, I'm here with Terry Nicholson.

0:33.7

Terry is, well, you just came from Florida to Nashville, correct? Terry?

0:38.1

That's correct.

0:39.2

How's your day going?

0:40.4

Well, it started really early in the morning, which is exciting because there's not a lot of competition at 4 a.m. at the airport.

0:47.2

Yeah, that's true. I've been traveling a lot myself, and I got that TSA pre-check. It just gets me right through there.

0:55.1

Yes, I'm a fan of that as well.

0:58.1

So, Terry, tell us why, you know, I know a lot.

1:01.6

We just talked for a while on some of the stuff you've done and it's, it's, you've got

1:05.2

quite the resume.

1:06.9

Tell, uh, tell the contractors and the business owners out there a little bit about

1:10.8

what you've been through and the growth you've experienced over since the 90s and your Tom Hopkins training.

1:18.8

Where you've been and where you're going and what you're doing today?

1:21.8

Okay.

1:22.3

Well, you know, I've been in the home service business now since the early 90s, and my first endeavor was with a organization called Contractor Success Group, which was headed up by Jim Abrams,

1:34.9

and it was the first best practice organization of its kind, helping HVAC, Air Cadestine, Heating, and Cooling Contractors, how to be better business people. And out of that

1:45.7

endeavor, if we had this organization that would, basically when you join this organization,

1:52.3

it's a membership organization, you would get management expertise, you'd get marketing expertise,

...

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