The Seven

Cat & Cloud Podcast

Cat & Cloud

Education

4.8 • 727 Ratings

🗓️ 14 August 2023

⏱️ 29 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

What are the 7 Steps of Service? We reference it pretty often when talking about daily life in the cafes but how do they work and what are the actual steps? This week on the podcast Chris, Jared and Michael dive deep on fundamentals of Cat & Clouds “7 Steps of Service.” These steps were designed to simplify some of the complexities of hospitality for our new hires. They are the building blocks to our ability to connect with our guests, soften their landing in the cafe, and provide a meaningful experience to everyone that comes through our doors. Listen to the full episode to get the rundown on how you could utilize the concept in your own cafe! Do you have a question you’ve been dying to ask us? Do you wanna hear us talk about it on the podcast? Visit our website catandcloud.com/podcast, or email us at podcast@catandcloud.com and tell us what it is, and maybe your question will be the one we answer next week! Instagram: https://www.instagram.com/catcloudcoffee/ Cat & Cloud: https://catandcloud.com/ Chris Baca’s Personal Blog: https://chrisbaca.com/ We are Cat & Cloud Coffee. Started by three friends trying to pursue their passions, with Integrity and intentionally, and it’s our mission to inspire connection, by creating memorable experiences. We're a small independent business and this is our story. Enjoy!

Transcript

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0:00.0	I told you I got roasted by my friends about our podcast.
0:02.6	Because we record outside.
0:03.6	Yeah, they're like, dude, you guys are gangsters.
0:05.3	You record outside?
0:06.3	Where's you?
0:07.0	What's the deal?
0:07.8	Somebody calls you a gangster and you say that's being roasted?
0:10.6	It wasn't in the coolest.
0:12.0	It was just like, I mean, I guess on one end it's a compliment.
0:15.3	Like, you guys get it done.
0:16.7	Yeah. Another end, it's, you have this incredibly established business and you record in the parking lot.
0:22.3	This is kind of funny juxtaposition, which is great.
0:26.4	No, no, no, no, no, nose, nose, nose goes.
0:28.3	Mose goes, do you have a card for us today or just general strategy of chatting?
0:33.8	I wanted this to be two-parter.
0:36.0	Two-parter.
0:36.7	Two-parter.
0:37.4	No, not two-parter.
0:38.2	You're claiming two-parter already?
0:39.8	Yeah.
0:40.4	Not two-parter as far as episodes, but two-parter as far as...
0:44.0	Dead Reckoning, one, and two.
	...

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