The Secret to Exceptional Customer Service

Win Make Give with Ben Kinney

Ben Kinney Training

Self-improvement, Education

4.9 • 1.5K Ratings

🗓️ 8 July 2024

⏱️ 36 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Chad Hyams and Bob Stewart dive into the nuances of exceptional customer service by exploring key strategies, including active listening, personalization, and timely responses.

They discuss real-world examples from Bob's recent Disney resort vacation and elaborate on maintaining consistency across channels, empowering employees, and leveraging social media engagement. Learn practical tips to elevate your customer service game and cultivate a loyal client base through personalized, attentive, and responsive interactions.

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Connect with the hosts:

• Ben Kinney: https://www.BenKinney.com/

• Bob Stewart: https://www.linkedin.com/in/activebob

• Chad Hyams: https://ChadHyams.com/

• Book one of our co-hosts for your next event: https://WinMakeGive.com/speakers/

More ways to connect:

• Join our Facebook group at www.facebook.com/groups/winmakegive

• Sign up for our weekly newsletter: https://WinMakeGive.com/sign-up

• Explore the Win Make Give Podcast Network: https://WinMakeGive.com/

Part of the Win Make Give Podcast Network

Transcript

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0:00.0	Welcome to the Wind Make Give Podcast, Chad Himes here, Bob Stewart over there finally again.
0:13.8	Bob, how are you today?
0:14.9	Hey, Chad.
0:16.5	We just, we record these in batches or whatever,
0:20.3	so we had an interview and they'll hear it before or after this one I don't know
0:24.4	but my response when you asked me then how you doing was I'm doing good but I just got off
0:30.0	vacation yeah I'm like fired up I'm ready to go I'm recharged I'm re-energized.
0:35.0	Sam good. You know what's gonna be the funny thing you say that we record these in
0:40.3	batches as we do we get together you and I and we record two or three at a time and then next
0:45.5	week two or three at a time that allows us when a week comes up like you're on vacation
0:49.8	to not but I think it's going to be interesting because the interview we just did, which is a great one. I hope everybody goes back and
0:57.2	listens to Andy Nere and I can say go back because it might be a good month between those two episodes because we have some other episodes that are
1:04.7	still waiting to be dropped.
1:06.8	So Bob you're still back from that same vacation even though it's weeks later that we're talking
1:10.8	about it.
1:11.8	Yeah, yeah, yeah, yeah, just got back.
1:13.0	It's got back. Okay. A month and three days ago.
1:16.0	Yeah, Bob, you're not very good at the let's you know fake what's going on so I love that
1:22.0	about you being authentic about it. You went on
1:25.1	vacation I always make fun of you for going on vacation you don't you you because
1:29.7	you do you like to go on vacation and I think that's great and it's wonderful and you and your family get amazing experiences.
1:35.4	And one of the things one of the and we're actually a little bit off on this one but normally we plan our next vacation on our last vacation so that we can have we just as a family like to have something to look forward to.
	...

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