The Residential Service Tech Process w/ Les Fork

HVAC School - For Techs, By Techs

Bryan Orr

Training, Careers, Airconditioning, Self-improvement, Hvac, Business, Education, Refrigeration, Heating, Ac, Apprenticeship

4.8 • 985 Ratings

🗓️ 20 April 2017

⏱️ 33 minutes

🔗️ Recording | iTunes | RSS

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Summary

This is part 1 of 2 on the soft skills practices of approaching and completing a residential service call in the best manner possible.

Before the service call and good housekeeping

Before a technician even leaves to go to work, they need to get their head in the game. Be ready to face the day by showering, shaving, and brushing your teeth. Having self-respect is also a sign of respect for the customer. The drive to work is a good place to clear your mind; you can listen to podcasts or do other things to get yourself in a good place to work effectively. Getting to work early is also a good practice.

At the beginning of the workday, you can get a coffee, restock your truck, and fuel your truck to start your day with everything you need. When going to a customer's home, make sure you have reviewed the history of the unit and get there on time. Exit your truck as soon as possible; customers expect prompt service. Introduce yourself politely and listen to what the customer says. Respect their home; don't leave your trash on their property, don't smoke, and be careful not to let the smell of cigarettes bother the customer.

Transcript

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0:00.0	This episode of the HVAC School podcast is made possible by generous support from Carrier
0:08.7	and Testo.
0:10.1	And especially, I want to mention Carrier Enterprise.
0:12.8	And I don't know all the different locations
0:14.5	that Carrier Enterprise is available in,
0:16.2	but Carrier Enterprise was a big part
0:18.2	in partnering with us to create the HVAC School
0:20.9	podcast, as you know it today. I'm very thankful to them and one cool thing
0:24.8	about Care Enterprise is you can actually go in and purchase some high quality testo tools at
0:29.7	Carer Enterprise. So if you have a Carer Enterprise in your area, stop in and tell them that Brian Orr from
0:34.5	HVAC school says thanks. Why hello ma'am. How are you today? I'm here to have a look at your air conditioner for you.
0:54.0	I think I need some Freon.
0:56.0	Well actually ma'am, Freon is a trade name by DuPont.
1:00.0	Started off with Refugrifurgeon R12 and then carried over to R22 but only on But... I just want to be cold in my house.
1:15.0	You may be shocked to find out that cold actually isn't a thing.
1:18.0	What you're observing when you feel cold inside of your house is the absence of heat against your skin.
1:24.4	Listen here, shabag. I don't need a sermon I just want my furnace fixed.
1:31.0	To be truthful with you, you actually don't have a furnace. You have a heat pump
1:36.0	system. In the inside unit we like to call a fan coil or possibly an air handler.
1:42.6	You must have been listening to that son of a bitch
1:46.2	Brian Orr and his annoying HVAC school podcast. So now that we have out of the way how not to talk to a customer if you don't want to be seen as condescending
2:01.1	We're going to be talking today about the service call
	...

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