Interesting thing is that it's often not about the negative feedback itself.

It's often something about you as a manager or as an employee.

It's something about your history.

That's Ayelet Fishbach.

She's a psychologist at the University of Chicago's Booth School of Business

and the past president of the Society for the Science

of Motivation.

It's something about the situation in which you get this feedback that leads you to either

conclude that, eh, there is nothing I can do, or I need to work harder, I need to solve

this problem.

Maybe you're intrigued, okay? Maybe you want to find the way

because the path that you were trying doesn't work. Whether you go one way or another is often not

in the feedback itself, but in the context in which this feedback is being provided.

You might not know this about me, but I love Russian literature.

Actually, let me revise that statement.

I don't love Russian literature.

I do love one particular Russian novelist.

His name is Eugene Vodaloskin.

And the reason I love him is he has amazing thoughts

in every one of his novels, including this from his novel The Aviator. Wisdom is experience more than

anything. But here's the catch. Experience that's processed, of course, he says. If there's no

processing, then all the bruises you get are

...