Two men, 13 multimillion dollar businesses, eight kids, one business coach radio show.

It's the Thrive Time Business Coach Radio show.

Get ready to enter the Thrive Time Show.

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Miles away. Thank you for calling the Thrive Time show. This is Clavis. How can I help you?

Oh, I know how I can help you. You are listening to the podcast so I should probably teach you something.

All right, here's the deal.

At the elephant in the room, our men's grooming lounge chain

or at Oxy Fresh, the carpet cleaning franchise

that is owned by my partner and friend, Jonathan Barnett, or any of the businesses that I'm involved

in or own or I'm a partner with, we record our calls.

Now I thought a great way to explain why we record our calls would be to have Daisy, the flower

of the phones, the call center manager, hop on the show and Daisy, could you explain why we

record our calls at the elephant in the room.

Oh yeah absolutely so it's a great tool for accountability in holding your employees

responsible for sticking to a script and it's a great way to catch any weirdness that might result

as a product of not sticking to that script. Now we have great great customers and

great employees okay but how often per week because we have about 4,000 customers

that you manage there, how often per week

does somebody who's a customer call in

and say that they said something

that they didn't actually say.

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