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An Arm and a Leg

The Medical-bill "Negotiation Lab"

An Arm and a Leg

An Arm and a Leg

Documentary, Health & Fitness, Medicine, Society & Culture

4.81.1K Ratings

🗓️ 18 August 2022

⏱️ 24 minutes

🧾️ Download transcript

Summary

Negotiating medical bills can work… but it can be uncertain, scary. What if there were a science to it?

Transcript

Click on a timestamp to play from that location

0:00.0

Hey there, if you've listened to this show for a while, you might remember our pal, Jared Walker,

0:04.5

and if not, you should meet him. He is the guy who went super viral on TikTok with a 60-second

0:10.2

recipe for crushing medical debts, starting with the fact that non-profit hospitals,

0:14.7

that is, most US hospitals, are required to have financial assistance or charity care policies.

0:20.5

This is going to sound weird, but what that means is that if you make under certain amount of

0:24.4

money, the hospital legally has to forgive your medical bills. That video got seen about 10 million

0:29.2

times in its first few days and a lot more after that. And at the end of it, Jared offered to

0:34.0

help folks apply, and two things happened. One, he got a ton of requests for help. And two,

0:41.2

he got a bunch of super smart, super committed volunteers to help him provide that help.

0:47.1

That was last year. Those volunteers helped Jared build a whole system for getting people help

0:52.0

quickly. And Jared started holding open trainings on Zoom, teaching people how to help other

0:57.6

people apply for financial assistance. It was all super impressive to watch.

1:02.4

And all of that would be a lot, but this year, he's launched into something potentially bigger.

1:08.1

A grant let him hire a couple people for another project to help people they hadn't been able to

1:12.8

help before. And honestly, so far, this new project has been harder than they thought.

1:18.4

But they're learning a ton along the way, and some of what they're learning is immediately useful

1:23.3

for us. So let's go. This is an arm in a leg, a show about why healthcare costs so freaking much,

1:31.2

and what we can maybe do about it. I'm Dan Weissman. I'm a reporter, and I like a challenge.

1:35.8

So our job on this show is to take one of the most enraging, terrifying, depressing parts

1:41.6

of American life, bringing something entertaining, empowering, and useful.

1:46.0

Here's Jared's new project. He figures about a third of people in the U.S. could qualify for the

1:54.1

type of financial assistance from hospitals he's been focusing on so far. There's income cutoffs.

...

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