The Iceberg Illusion of Leadership | Ep. 365
Build with Leila Hormozi
Leila Hormozi
4.9 • 1.1K Ratings
🗓️ 2 June 2026
⏱️ 10 minutes
🧾️ Download transcript
Summary
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Don't judge your boss by what you see, because their most important responsibilities are not necessarily visible. In this episode, Leila breaks down the iceberg illusion of leadership and why an employee might be oblivious to 90% of the work that's done by their leader. And entrepreneurs must train their team members to think, decide, and act like owners.
In this episode
00:00 How empathy for a boss can change career trajectory
02:00 The iceberg illusion of leadership
04:29 Leadership lessons from Phil Jackson’s triangle offense
05:56 Delegating decisions vs. delegating tasks
08:26 Scheduling absence and training replacements
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Transcript
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| 0:00.0 | Change the way that you think about the person that's leading you, your boss. |
| 0:04.2 | So this is for you, those of you who work in a company, and you have a leader. |
| 0:08.3 | Now, in order to do this, you need to understand what I call like the iceberg illusion of leadership. |
| 0:13.2 | The best way to become a great leader is to become a great follower. |
| 0:16.3 | When I worked my first couple jobs in gyms, I remember that I had a boss that would leave earlier than me and come in later than me. And I would think to myself, must be fucking nice. I felt resentful. I mean, like, that's what I did, because I was wearing really long hours. I was, like, grinding, like, drinking, like, coffee grinds all day. And I felt like when my boss came in, they were, in a great mood all the time and they were always like well rested |
| 0:38.3 | and like had a good frame of mind. |
| 0:40.1 | And my thought was like, well, a good boss |
| 0:42.3 | should be there all the time. |
| 0:43.4 | Like they should be able to do my job better than me. |
| 0:45.8 | And if they can't, then they're a fucking bad boss. |
| 0:48.9 | Like if they don't know how to make the sale better than me, |
| 0:51.5 | if they don't know how to train better than me, if they don't have the same skills with clients that I have, then that means that they're not good at their job. How can somebody who's worse at my job be my boss? I did not understand the point. What clicked for me was when my boss, I remember I walked into their office, and I saw that they had tears in their eyes, and I said, is everything okay? And they said, I'm just dealing with a lot right now. |
| 1:12.3 | And I said, what are you dealing with? |
| 1:13.6 | Suddenly, I hear everything. |
| 1:15.1 | It's like there's a huge staffing issue. |
| 1:16.6 | There's a huge budget issue where they can't bring enough resources. |
| 1:19.3 | Their boss is asking them to do something |
| 1:21.1 | that they don't have the resources to do. |
| 1:22.8 | And there's a bunch of construction issues |
| 1:24.3 | with one of the new locations. And I remember in that moment, that was when like the paradigm broke for me. I realized, holy shit, I did not realize how much this person was holding. |
| 1:33.1 | And it was the first time I had empathy for my boss. From that moment, I was like, how can I take |
| 1:36.5 | things off their plate? Instead of resenting them for not being able to do my job, I started saying, |
... |
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