The Future of Guest Services: Software Innovations for a Professional Touch

The Boostly Podcast

Mark Simpson

Marketing, Entrepreneurship, Business

5 • 1.4K Ratings

🗓️ 25 March 2024

⏱️ 30 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

Welcome to Boostly Podcast Episode 719. This episode of the Boostly podcast features a deep dive into Breezeway, a property operations and guest experience platform, with its CEO and founder, Jeremy. The platform, which focuses on helping short-term rental hosts improve the guest experience through optimal property preparation, maintenance, and communication, is discussed in detail. Jeremy shares insights into the genesis of Breezeway, its core functionalities including detailed task management, messaging for seamless host-guest communication, and guidebooks for enhancing guest experience. The podcast further explores the importance of operational excellence in the hospitality industry, especially for short-term rentals, the evolving trends towards professionalism, and how Breezeway's integrated solutions address the operational complexities facing hosts today. Finally, Jeremy discusses the future of guest experience and teases upcoming features aimed at further reducing the operational load on hosts while elevating guest satisfaction. www.breezeway.io https://www.linkedin.com/company/breezeway/ https://www.instagram.com/breezeway.io/?hl=en https://Boostly.co.uk https://Boostly.co.uk/5steps https://instagram.com/boostlyuk https://Boostly.co.uk/podcast

Transcript

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0:00.0	Welcome back to the Boostley podcast, the podcast that gives you the listener, the tools, the tactics, the training, and most importantly the confidence so you can go out there and get more direct bookings.
0:09.0	On the Boostley podcast, we shine the spotlight onto services, businesses and people that you need to know about as a host.
0:17.0	These can be anything from tech to awesome people and today we are actually diving into a person who is the
0:25.2	CEO and founder of their software and someone who I'm really excited to talk about
0:30.7	today. So software that I actually used personally in my STR business.
0:34.3	And we've got Jeremy from Breezeway with us today.
0:37.1	So this is going to be so much fun.
0:39.1	Stick around for the next 20 or 30 minutes if we dive into this product and see how you can utilize this within your
0:45.0	short-term rental business. Welcome along Jeremy.
0:47.1	Thanks Liam happy to be here.
0:49.1	Excited.
0:50.1	So Jeremy, I know I've kind of teed you up there.
0:52.1	Can you give everyone a short introduction
0:55.4	as to what Breezeway is for those who have never heard of it?
0:58.2	Sure, Breezeway is a property operations
1:00.9	and experience platform to help you really professionally deliver on
1:06.4	what we think are the most important parts of the guest experience.
1:10.1	How is the property prepared? How do you clean and maintain this property so that your guests have a great experience and then while they're there,
1:18.0	how do you communicate with them?
1:20.0	Make sure they're enjoying your home, provide other services to make
1:23.8	their thing truly have a great experience while they're there.
1:27.0	I know there'll be a lot of hosts listening to this and some of them will will be
	...

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