4.7 • 1K Ratings
🗓️ 16 September 2021
⏱️ 49 minutes
🧾️ Download transcript
Rob Hagelberg is the General Manager of The Four Seasons in Austin, TX. Having worked for the luxury hotel & resort company for the last two decades, he’s learned what separates the good from the truly exceptional.
“The Four Season Approach” can be applied to any business — from the service/product you provide to the employees you hire — and in this episode, we dive into the frameworks they’ve developed over the years to create an exceptional company and brand.
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0:00.0 | What we believe are people are our greatest asset to keep our success, how we behave, respecting each other's contribution, and we succeed when we have clear understanding of our objectives and being inclusive, openness, |
0:18.4 | empowering people, communicating clearly, investing in development, delivering best-in-class results, innovating, |
0:25.7 | adapting, leading with inspiration, doing the right thing. |
0:29.2 | So those are kind of the frameworks that kind of give us direction. It's up to us to you know to figure out how we nurture those things and how we get people to communicate and how we encourage the leaders to inspire, right? |
0:43.3 | Most of that, you know, falls on our team to try to navigate. |
0:46.7 | What is up, you sexy bastards, |
0:50.7 | it's your boy taco season, |
0:51.9 | aka a rubber can taco season, aka |
0:52.5 | you Rabbi Cantlose, aka Noah Hagen. |
0:54.7 | Today's episode, I talked to Rob Hagelberg. |
0:56.5 | He is a GM of the four seasons here in Austin, Texas. |
0:59.5 | Now let me give you a little context. |
1:01.2 | There are people who have already done all the things that we want to do and we can just ask them for all the advice. |
1:05.0 | So Four Seasons I've heard is run extremely well as a business. |
1:08.0 | So I wanted to talk to one of their key leaders about how the hell do you run an amazing business and Four Season is one of those. So Rob has talked about the Four |
1:15.0 | Season approach, and in this video we dive into the framework and talk about best practices about running |
1:19.9 | and creating an exceptional company and brand. You can learn more about Four Seasons at four seasons. |
1:25.0 | Or Rob, who's on LinkedIn, it's Rob Hagelberg. |
1:27.6 | In this conversation, you're to learn three gigantic things. |
1:29.4 | Number one, how to implement the Four Seasons approach in your business. |
1:32.4 | Number two, the three peas behind the four |
1:34.5 | season success and three, how to lead leaders. That's a tongue twister. Enjoy those three things plus a bunch |
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