The fight between US service staff and QR codes
FT News Briefing
Forhecz Topher
4.4 • 1.3K Ratings
🗓️ 31 August 2021
⏱️ 10 minutes
🧾️ Download transcript
Summary
Read a transcript of this episode on FT.com
https://www.ft.com/content/86c5ce53-69cb-4bf2-b79e-7e67f1b71cfa
QR codes have replaced service staff in the pandemic and experts worry that means many jobs lost during the coronavirus pandemic will not return, and Germany’s inflation has risen to its highest level since 2008. Plus, the FT’s US banking correspondent, Imani Moise, explains how Bank of America is fighting a worker shortage by retraining its own employees.
QR codes replace service staff as pandemic spurs automation in US - with Taylor Nicole Rogers, labour and equality correspondent
https://www.ft.com/content/05754eb3-38a5-488d-af96-5f5a1a7955c1
Bank of America fights war for tech talent by retraining own employees - with Imani Moise, US banking correspondent
https://www.ft.com/content/1edee6e4-6b67-4866-a0c6-23b15fa56deb
German inflation surges to 13-year high of 3.4%
https://www.ft.com/content/55cbd2a2-adc9-406f-ad45-daf90d79d221
Inflation puts pressure on America’s fast-expanding dollar stores
https://www.ft.com/content/5853dd3a-0c22-4d2b-a263-ec51bf1a0c29
The FT News Briefing is produced by Fiona Symon and Marc Filippino. The show’s editor is Jess Smith. Our intern is Zoe Han. Additional help by Gavin Kallmann, Michael Bruning, and Persis Love. The show’s theme song is by Metaphor Music. The FT’s global head of audio is Cheryl Brumley.
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Transcript
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| 0:00.0 | Good morning from the Financial Times. |
| 0:02.0 | Today is Tuesday, August 31. |
| 0:04.0 | And this is your FT News Briefing. |
| 0:09.0 | QR codes have been replacing retail and restaurant workers during the pandemic |
| 0:14.0 | and prices are rising in Germany at a pace not seen in more than a decade. |
| 0:19.0 | Plus we'll take a look at how Bank of America is retraining its employees to be more tech savvy. |
| 0:24.0 | How much should Employee Education be the employer's responsibility |
| 0:28.0 | versus the education system's responsibility? |
| 0:30.0 | I think that's an open question, but what you are seeing is more employer step up to this plate |
| 0:34.0 | because they see an upcoming talent shortage. |
| 0:37.0 | I'm Mark Filipino and here's the news you need to start your day. |
| 0:46.0 | In the US, the pandemic has made it hard for employers to find service workers. |
| 0:50.0 | But some of them came up with a solution. |
| 0:52.0 | QR codes. |
| 0:54.0 | By scanning these codes at restaurants or retail outlets, customers can complete a transaction right on their phones. |
| 1:00.0 | No workers needed. |
| 1:02.0 | But some experts say that the pandemic-induced automation might be a permanent fixture. |
| 1:07.0 | And we might not see these jobs come back. |
| 1:09.0 | The FT's labor inequality correspondent Taylor and Nicole Rogers has been reporting on this. |
| 1:13.0 | Hi, Taylor. |
| 1:14.0 | Hey, Mark. |
| 1:15.0 | Taylor, what's the scale here? |
... |
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