The Empathy Flywheel, w/Nextdoor CEO Sarah Friar
Masters of Scale
WaitWhat
4.6 • 4.4K Ratings
🗓️ 20 October 2020
⏱️ 43 minutes
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Summary
A social network that limits your network? Yes. Meet Nextdoor, a hyperlocal social network that’s all about who you really are and where you really live. Although it goes against everything that we've come to expect from social networks, Nextdoor’s secret to scale lies in real personal connections based on empathy and kindness. And this is what Nextdoor CEO Sarah Friar knows: No, these connections don’t scale as fast – but they tend to be stronger. And they can be the flywheel that drives you to scale.
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Transcript
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| 0:00.0 | Hi, it's Bob Safian. You've been hearing me as the host of rapid response in this feed for a few years now, |
| 0:07.8 | with short newsy interviews alongside the deeper dives of Masters of Scale. Well, I'm excited to share that rapid response is expanding into its own feed. |
| 0:17.0 | We'll be putting out shows twice a week, focusing on the urgent issues that business leaders are dealing with in real time. |
| 0:24.7 | So search for rapid response in your podcast player and subscribe to make sure you get all our episodes. |
| 0:31.2 | I'll see you on the other side. |
| 0:33.0 | For today's show, we're talking with Sarah Friar, the CEO of Next Door, |
| 0:38.0 | who's built a reputation in Silicon Valley as both a skilled operator and a beloved leader. But we'll start the show, as we often do, |
| 0:46.2 | by hearing from another person who's renowned in their field. |
| 0:50.2 | I might not be Mark Zuckerberg. I might not be Sheldon Adelson I might not be Tom Brady all right I'm Robert |
| 0:58.4 | Rosicrantz I'm a dentist in Park Slope and I love patients. I love what I do. |
| 1:05.0 | Robert Rosenkrantz is a dentist in Brooklyn, New York, a dentist who loves his patients so much he sees 80 of them every day. |
| 1:13.8 | Hey, |
| 1:14.8 | Hi Dr Rosenkrant. |
| 1:16.5 | Hi Dr Rosenkrantz. |
| 1:17.6 | Yo, hey Doc, what's shaking? |
| 1:20.7 | That means he's in the office almost 14 hours six days a week. |
| 1:25.0 | Okay, a little less on Sunday, otherwise my wife would leave me, but six days were looking like max hours, Max Capacity. |
| 1:34.0 | You know the drill on this show. |
| 1:37.0 | Working long hours isn't unusual. |
| 1:40.0 | What sets Robert's dental practice apart is that his patients keep multiplying. |
| 1:45.0 | Not because the good people of Park Slope have particularly bad teeth, but because they just love visiting Robert. |
| 1:52.0 | Hi Dr. Rose. |
... |
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