Good morning. Welcome to Axios today. We've made it to Wednesday. It's October 13th. I'm Nailibutu.

Here's what you need to know today. LinkedIn censorship of Chinese profiles. Plus, charity

take a page from government aid. But first, today's one big thing. The economic fallout caused by

rude customers. We've been hearing from so many of our listeners who work in the food service

industry about how the past year and a half has been. For some, like Gabrielle who owns a restaurant

in the San Juan Islands in Washington state, it's been encouraging to see how well people have

reacted to so many changes in their restaurant. Despite everything, I think that the most refreshing

thing to be able to say is that we have had all that maybe one incident with a customer not

wanting to adhere to local mass mandate. And for our staff to not have to have that one more thing

added to their plates is really, really something to be thankful for. I wish I could say we heard

that story from a lot of people, but we did not. For others like Ash who worked in West Virginia,

2020 was their last year working in a restaurant. I have never, ever experienced people being

so rude and disrespectful as 2020. It's one thing to handle if you irritated customers as shift.

But when every single one has a problem, it mentally wears on us. And yes, you all did make me quit.

And I hope you enjoy your mediocre service and watered down drinks because almost everyone

that loved the industry is leaving it. A recent survey of more than 13,000 workers found that 58%

of restaurant and hotel employees plan to quit their jobs by the end of this year. And more

than a third of them are citing difficult customers as the driving force. So we wanted to turn to

Excus Business Reporter Hope King to get the big picture on how the hospitality industry is changing.

Hey, Hope. Hey, Iowa. So what are we seeing out there? Well, I think you heard it pretty clearly

on top of being worried about their health. They are worried about getting harassed by customers.

You've seen massive fines being levied against people who have harassed flight attendants.

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