We have agents that are capable of replacing, you know, something like 80%, maybe 90% of the calls that come into a call center.

So what is it like when you go out there and you show this technology, particularly to those frontline operatives?

I think they feel about it the way that someone who was a blacksmith or a buggy whipmaker felt when they saw their first automobiles

rolling down the street, right? They could tell something was happening and they don't like it,

but what else can they do? I think every person who's developing software knows that getting to the first

70% is trivially easy. It's the climb up the last 30%. You don't just want to turn this thing on and then discover like, oh, overnight, it got into

some bad loop and pissed off 100,000 customers, right?

One of the things that I think the general public doesn't understand is like how much rigorous

statistical testing is required to know what are the tail risks associated with a deployment

of autonomy.

That could be automated customer service.

That could be a driverless vehicle.

Let's talk about China.

There is this tournament-style competition between mayors or cities.

They act a little bit like, you know, mini Y Combinator bosses or mini venture capitalists.

Combined with the people, there are just more pro-technology.

You say, like, oh, we're going to have AI at the hospital.

The average Chinese person is not thinking like, oh, what about my privacy or what if the

AI makes a mistake?

The Chinese people are more like, this is awesome, man.

In a future that is full of AI agents, what's something that you might end up doing

more of?

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