Christine Meyer is a doctor in Chester County, Pennsylvania, about an hour outside of Philadelphia.

She owns and operates a primary care practice. of four employees, two buildings, 30,000 active patients, 30,000.

Yeah, I went from, I'm never going to have my own practice to, you know, really taking care of a big swath of our community.

And do you have patients who have been with you that whole time?

Yes, I have many.

A few weeks ago, Christine's day was going along as normal when something went wrong.

It had to do with a payment processing company called Change Healthcare.

I'm a little embarrassed to say but it is the honest of got truth.

Until February 21st, if someone had said to me,

hey, what's Change Healthcare? I would have been like, hey, what's changed health care?

I would have been like, oh, that's a thing.

It's something we need to do.

I didn't realize it was a noun.

But apparently it is. but then February 21st, my billing manager slacked everyone and said,

change health care's down.

Hopefully it'll be back up in a few hours.

Like I have 20 patients to see today.

So I just blew right past it.

Christine thought this was a run-of-the-mill text-nafu.

But then a few hours later, her billing manager circled back.

She stood in the doorway of my office and she said, I'll never forget these words now as long as I live,

Christine, this is really bad.

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