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Here's your money briefing for Thursday March 7th. I'm J. R. Wayland for the Wall Street Journal.

Bigger isn't always better.

That's how some banking customers see things.

Many are ending their relationships with large banks

in the hopes that a smaller bank will better serve their needs.

The biggest thing that actually gets people to move is really customer service.

You would think that would be rates because everyone's interested in more money,

but usually it takes a big

incident to make people realize that they're fed up and they're actually going to go through the process of switching bank accounts

because that can be a pretty tedious process. We'll talk to Wall Street Journal

Personal Finance reporter Amani's, after the break. Are you ready for a Monzo business bank account? It's made to help you navigate cash flow and tax season.

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Soul traders or limited company directors in the UK can apply. Some people have become frustrated with large banks and are switching the smaller ones.

Wall Street Journal Personal Finance reporter Amani Moise joins me to discuss.

Amani, why are larger banks falling out of favor with some customers?

Some customers are just starting to get frustrated and they're feeling like they're getting

lost as banks get bigger.

...