Hi, I'm Joel Miller, and this is the Business Accelerator Podcast. Our show to help busy,

but growth-minded small business owners, just like you, scale yourself and your business

so you can win at work and succeed at life. That's what we call the double win. And this

week, I want to focus on clients, particularly the kind that make you want to pull your

hair out. Do you keep them or do you let them go? I've got a conversation between our founder

and chairman, Michael Hyatt and our CEO, Megan Hyatt Miller, that gets at this very question.

Let's jump in.

This episode is brought to you by Belay, and they're offering to Business Accelerator listeners

a free resource called 25 Things You Can Delegate to an Assistant. To get that, simply text

BA25123. That's BA to the number 55123. Back when I was in the book publishing industry, we had an

author who was almost impossible to please, particularly when it came to the cover design for his books.

And we'd worked through a number of books with him. He was one of our biggest authors.

And every time we would go through 25 to 30 different covers,

and he would reject them all. And then he would accuse us basically of just being

incompetent at graphic design. Now, never mind the fact that we did this every day, all day,

we produced a new rubble, New York Times best sellers and Wall Street Journal best sellers

and all the rest, and it never seemed to hurt us in the past, but we couldn't satisfy him.

And so I got so frustrated that I decided as the CEO, which I shouldn't have done admittedly,

this was like in poor form, but I decided, okay, I'm going to take over the management of this

process because I can please him. I'm confident that I can please him. Never mind the fact that

that communicated to my team that they were incompetent, that I had to step in, but I digress.

I learned the lesson, okay? So he raped. So I'd take it over and guess what? We went through 25

...