It's about 7 in the morning at a Walmart outside of Waco, Texas, and Nicole Hart is getting the download from her night manager.

Good morning, how's everybody doing?

The night manager told her that some people didn't show up for their shifts overnight

and the letter T on the Walmart sign outside is burnt out.

Those are things that Nicole would have to deal with that day.

But first, she takes a lap around the store.

Yeah, because I do this every single day.

This is my morning, every morning we walk in a tour,

so there's things that I already, I mean, we walked by

granola bars on the serial aisle. I already know they're coming in on the 25th.

On this day, Nicole had an addition to her morning routine. Our colleague, Sarah

Nossauer. Sarah was going to follow Nicole around. Our

Sarah was going to follow Nicole around to try to understand her job.

Sarah became interested in managers like Nicole

when she saw a press release,

Walmart published about raising their pay.

What stood out to you in that release?

Well, my first thought is, why do they feel the need to do this?

Is turnover growing up?

Do they feel they're losing some of their better store

managers to other big box stores?

The competition for those folks is really really high across retail.

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