The #1 Reason You Blow Up in Hard Conversations - With Simon Goode | Ep 360

The Futur with Chris Do

The Futur

Business, Arts, Education, Self-improvement, Marketing, Design

4.9 • 998 Ratings

🗓️ 3 July 2025

⏱️ 82 minutes

🔗️ Recording | iTunes | RSS

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Summary

We want to hear from you.If you’ve been enjoying the show, we’d love your input. It only takes a minute to answer our listener survey, and your feedback really helps us improve the podcast: https://docs.google.com/forms/d/e/1FAIpQLSeb6AltIruAF2Ut0I3b-6XmdAeO0TNNJP_SlRGOo11syj4Uhw/formResponse In this episode, Chris sits down with conflict resolution specialist and psychologist Simon Goode for a masterclass on how to stay calm under pressure, handle conflict with confidence, and navigate tough conversations without losing your cool—or your values. From prehistoric hardwiring to modern workplace stress, Simon breaks down why our brains react the way they do in high-stakes situations—and what we can actually do about it. Whether you're dealing with difficult clients, performance reviews, or your own internal panic loop, Simon offers clear, actionable tools for keeping your composure and showing up as your best self. Timestamps: (00:09) – Confidence in Conflict Management (04:13) – Conflict and Self-Regulation (21:15) – Emotional Responses in the Modern World (33:01) – Managing Client Anxiety with Empathy (41:43) – Self-Regulation Techniques for Tough Conversations (58:00) – Assertiveness & Resetting in Conflict (01:04:23) – A Framework for Assertive Communication (01:15:52) – Balancing Conflict and Self-Care Check out today's guest, Simon Goode: Simon's Website: https://www.simongoode.com/ Check out The Futur: Website: https://www.thefutur.com/ Courses: https://www.thefutur.com/shop Linkedin: https://www.linkedin.com/company/the-futur/ Podcasts: https://thefutur.com/podcast Instagram: https://www.instagram.com/thefuturishere/ Facebook: https://www.facebook.com/theFuturisHere/ Twitter: https://x.com/thefuturishere TikTok: https://www.tiktok.com/@thefuturishere Youtube:https://www.youtube.com/thefuturishere Check out Chris Do: Website: https://zaap.bio/thechrisdo LinkedIn:https://www.linkedin.com/in/thechrisdo/ Facebook:https://www.facebook.com/BizOfDesign Instagram:https://www.instagram.com/thechrisdo/ Twitter:https://x.com/thechrisdo TikTok:https://www.tiktok.com/@thechrisdo Threads:https://www.threads.net/@thechrisdo Zaap: https://zaap.bio/thechrisdo Clubhouse:https://www.clubhouse.com/@thechrisdo Behance: https://www.behance.net/chrisdo Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript

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0:00.0	A lot of people want to feel more confident or develop a higher level of confidence for dealing
0:05.8	with conflict, but it's not always easy to know where to start.
0:09.3	So in this conversation we talk about some of the ways that workplace conflict and managing
0:14.1	difficult conversations relate to our inherent nervous system, our hardwiring as humans.
0:20.0	And we talk about some strategies for keeping
0:22.3	yourselves calmed and then options for being assertive and holding the line with clients, all the
0:28.6	while not coming across as too aggressive or overbearing. So if that sounds like the kind of thing
0:33.6	that's useful for you, please consider giving it a listen. I'm Simon Good and you're listening to the future.
0:41.3	Hey, my next guest, peaked by curiosity because he says, Chris, you do something called preemptive empathy.
0:47.3	I'm like, what is that?
0:48.3	He goes, I'm a specialist in conflict resolution.
0:51.3	Well, I love the way that sounds because so many in our community,
0:54.8	including myself, struggle with conflict. Conflict in our personal relationships,
1:00.9	conflict in negotiations, pricing, buying a car, whatever it is. There's conflict around us
1:06.2	everywhere. And we don't know how to process that. We don't know how to respond. We tend to wind up on the losing end of that equation. So let's tune in here and let's have this conversation with Simon. Simon. How are you?
1:17.6	Hello, Chris. I'm really well. Thank you and thank you for having me on the show. Let's dive into. I know you've got an MBA and also a degree in psychology and you're your specialist at facilitating mediation and conflict resolution.
1:31.3	That sounds like something that we all should get better at, and so I want to learn from you.
1:35.3	Where should we go?
1:36.3	When I normally deliver conflict resolution trainings in full, these are the topics that I usually tend to cover.
1:41.3	So I normally talk about conflict analysis, like how we can understand
1:45.1	conflict, the contextual factors and the individual factors that drive conflict. Then we look at self-regulation
1:51.8	and staying calm. Now for me, that's kind of the essential foundation that we need to build,
	...

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