Taylor Swift vs. Ronald Reagan: The Ticketmaster story

Decoder with Nilay Patel

Vox Media Podcast Network

Technology, Business

4.3 • 3.2K Ratings

🗓️ 21 March 2023

⏱️ 32 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This special episode dives deep on Taylor Swift, Ticketmaster, and how a handful of policy changes in the 1980s led to one firm so thoroughly dominating the live events business in the United States that Congress held a hearing in 2023, because Taylor Swift fans were so upset about antitrust law. That sentence is wild. We’re going to unpack all of this with the help of some experts. Here we go. Transcript: https://www.theverge.com/e/23409098 Credits: Thanks so much to everyone who talked to us and shared their valuable insights for this episode including Dean Budnik, Florian Ederer, Russ Tannen, and Sandeep Vaheesan. And special thanks to Makena Kelly and Jake Kastrenakes. This episode was written and reported by Jackie McDermott and Owen Grove. It was produced by Jackie McDermott, Owen Grove, and Creighton DeSimone with help from Jasmine Lewis. It was edited by Callie Wright. Learn more about your ad choices. Visit podcastchoices.com/adchoices

Transcript

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0:00.0	This episode is brought to you by Cover Genius.
0:03.0	While traditional insurers went missing for millions of live entertainment customers during the pandemic,
0:08.0	access tripled how much they make from ancillary revenue.
0:11.2	At the same time, eBay grew its warranty sales by 500 percent
0:15.1	within a few weeks of switching from a traditional insurer,
0:18.3	all while making customers happier with an MPS of plus 65.
0:22.3	The partner behind it all, Cover Genius.
0:24.8	Cover Genius is the insurer tech for embedded protection
0:27.6	that delivers seamless growth-focused solutions,
0:30.0	which are available at Amazon, Wayfair, CPE, Copper,
0:33.6	Turkish Airlines, Ryan Air, Intuit, and more.
0:36.8	Learn more at covergenius.com slash decoder today.
0:43.6	Hello and welcome to Decoder.
0:44.8	I'm Neil Napital, Editor and Chief of the Verge.
0:46.7	And decoder is my show about big ideas and other problems.
0:50.5	We've got a special episode today.
0:51.8	We're diving deep on Taylor Swift,
0:54.0	ticket master, and how a handful of policy changes in the 1980s,
0:58.2	but to one firm so thoroughly dominating the live events business
1:01.9	the United States,
1:03.0	that Congress held a hearing in 2023,
1:06.4	because Taylor Swift fans were so upset about antitrust law.
	...

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