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HBR IdeaCast

Strategy Summit 2026: Why AI Transformation Needs a Human Touch

HBR IdeaCast

Harvard Business Review

Communication, Business, Harvard, Strategy, Business/management, Teams, Business/marketing, Management, Leadership, Finance, Marketing, Hbr, Economics, Innovation, Business/entrepreneurship, Entrepreneurship

4.31.9K Ratings

🗓️ 12 March 2026

⏱️ 32 minutes

🧾️ Download transcript

Summary

AI needs to be central to any organization's strategy today, but many are still not implementing the technology in the most effective ways. In this four-part special series, we'll share conversations from the recent HBR Strategy Summit to help you get ahead. In this episode, HBR editor in chief Amy Bernstein speaks with Nigel Vaz, CEO of Publicis Sapient, a digital transformation company. Vaz explains that many enterprise-wide AI initiatives fail because incentives, talent strategies and a sense of trust aren't considered thoroughly enough. He shares lessons from his front row seat to AI transformations in the last few years, and how he thinks you can create real operational value at scale.

Transcript

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0:00.0

A new digital reading experience from Harvard Business Review is here.

0:05.0

It's the HBR Interactive Issue.

0:07.0

Swipe through pages, search each issue, and listen to articles with audio narration.

0:12.0

The interactive issue is available now to all HBR Print Magazine subscribers.

0:17.0

Not yet a subscriber to the HBR Print Magazine?

0:19.0

Subscribe today at HBR.org slash interactive issue.

0:37.3

I'm Adi Ignatius, and this is the HBR Idea cast.

0:49.1

A few weeks ago, Harvard Business Review hosted a day-long event looking at the cutting edge of strategy

0:54.4

research and practice, the HBR Strategy Summit, 2026. The day was filled with expert advice and guidance

1:01.0

from both executives and academics, and for the next four Thursdays, we'll be sharing some of the

1:06.1

best conversations with you on Idecast. First up, a conversation between HBR editor-in-chief Amy Bernstein and

1:13.4

Nigel Vaz, the CEO of Publis Sapient. The company is in the digital transformation business,

1:19.6

helping organizations modernize and adopt artificial intelligence to their existing models.

1:24.7

That means he has had a front- row seat to digital transformation at all kinds

1:28.6

of organizations, and he shared his thought on what companies really need to do now around AI

1:33.6

before it's too late. You'll hear him argue why AI should be thought of as an operating system,

1:39.0

not a tool, how linear thinking is holding leaders back, and the most exciting opportunities he sees AI

1:45.7

offering now. Here's that conversation between Amy Bernstein and Nigel Fas.

1:53.0

You have had a ringside seat for strategy making all over the place, all over the world,

2:02.4

many different kinds of companies.

2:05.8

You have been doing it for years, so you have the long view. How has AI affected all of that, all the strategy making, all the thinking about strategy,

2:11.9

if you could sort of boil it down?

...

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