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HBR IdeaCast

Stop Micromanaging and Give People the Help They Really Need

HBR IdeaCast

Harvard Business Review

Business, Hbr, Business/entrepreneurship, Innovation, Strategy, Business/management, Management, Communication, Harvard, Entrepreneurship, Business/marketing, Leadership, Marketing, Finance, Economics, Teams

4.31.9K Ratings

🗓️ 29 December 2020

⏱️ 24 minutes

🧾️ Download transcript

Summary

Colin Fisher, associate professor at University College London's School of Management, conducted in-depth studies at several companies to determine how managers can effectively help employees who need assistance without demoralizing them. He found that the most effective helpers were the ones who clearly communicated their intentions, timed their interventions at points when people were most receptive, and figured out a rhythm of involvement that best suited their needs. He shares examples from different firms to illustrate what works and what doesn't, in person and online. Fisher is the coauthor of the HBR article "How to Help (Without Micromanaging)."

Transcript

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0:00.0

How do you navigate gender in your workplace?

0:04.0

HBR's fan favorite podcast Women at Work is back with personal stories, the newest research,

0:09.6

and practical advice on navigating divorce, disability, and career failures.

0:14.0

Listen for free to H.B.

0:16.0

Women at Work wherever you get your podcasts. Welcome to the H-BICAST from Harvard Business Review. I'm Allison Beard. Most of us know what it feels like to be micromanaged. Your boss gives you an assignment

0:48.7

but then tells you exactly how to do it, keeps checking up on you, and sometimes even takes over the work. It's maddening. But what if you're the boss? And you really

0:57.2

want that assignment done perfectly because it's your reputation on the line. And you know exactly

1:02.2

how to do it, but you know you shouldn't be a

1:04.5

micro manager. How do you help out without making your employee feel bad about it?

1:08.6

Most people in leadership roles struggle with this. I know I'm the kind of editor who likes to jump right in and fix something,

1:15.4

rather than letting a colleague figure it out on her own,

1:18.3

or subtly leading him to a solution.

1:20.8

I also track every word in my articles until publication, which I know annoys the people

1:25.3

responsible for moving things along.

1:27.6

But none of us want to be that kind of person at work.

1:31.0

Our guest today has studied how effective managerial help works in several

1:34.3

organizations and he's found that it's possible for bosses to weigh in pretty

1:38.4

heavily on projects they've delegated provided they do it in the right way.

1:42.0

Colin Fisher is an associate

1:44.4

professor at the University College London School of Management and he's co-author

1:48.2

of the HPR article How to Help Without Micro Managing. Colin thanks so much for being on the show.

1:54.4

Thank you, Allison.

...

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