Steve Coscia - HVAC Soft Skill Training Resources

HVAC School - For Techs, By Techs

Bryan Orr

Training, Careers, Airconditioning, Self-improvement, Hvac, Business, Education, Refrigeration, Heating, Ac, Apprenticeship

4.8 • 985 Ratings

🗓️ 6 June 2023

⏱️ 68 minutes

🔗️ Recording | iTunes | RSS

🧾️ Download transcript

Summary

This episode of the HVAC School podcast Steve Coscia's symposium presentation: HVAC Soft Skill Training Resources.

Likability is a superpower in any job that requires you to interface with customers or students. Every word and mannerism your customer or student sees will matter, and it's important to be likable. Those impressions can heavily influence their decision-making.

Making a good first impression is one of the most important areas where we can focus our soft skills, and being on time is an easy way to make a good first impression on customers. When we are pleasant and convey mastery of our craft, we become more likely to earn appreciation and respect from customers and fellow tradespeople.

Delegating the authority of the class is a soft skill that is important for instructors, as it encourages participation and lets a student be recognized by their peers. Telling a "signature" story, using props, and making the classroom interactive also help you convey useful information to your students and keep them interested. The objective is to get students to talk, and applying the "rule of 10" with these methods should help keep students' attention. Whether you're leading an employee meeting or training a class, don't be afraid to embrace your unique brand of teaching or leadership.

Steve also covers:

Lessons learned as a writer and instructor
"Overpreparation"
Humility
Using action-oriented language and being honest
Cleanliness and organization skills
Sharing information with coworkers
The Silo Effect
Editorializing and saying too much
Using proper grammar and positive words
Congruency
Integrity, self-control, and proactivity
Buying time and convenience-oriented customers

Learn more about Steve's training at https://www.coscia.com/, and be sure to check out his training series on ESCO Institute's HVACR Learning Network at https://hvacr.elearn.network/pages/coscia-communications.

Learn more about the HVACR Training Symposium or buy a virtual ticket today at https://hvacrschool.com/symposium.

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Transcript

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0:00.0	The HVAC School Podcast is made possible by these great sponsors.
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0:27.0	TrueTech Tools.com
0:29.0	and use offer code get schooled for a great discount at check out.
0:32.0	Navac and Navac Global.com
0:35.1	and the Break Free Power Tube Bender model NTB 7L.
0:41.3	Seriously, this thing is really great, bends even large size tubing up to 7-8s, OD.
0:46.9	Find out more at truetech tools.com, use the offer code to get school for a great discount at
0:51.8	check out. The Esco Institute and the HVACR Learning Network.
0:57.6	Our friends Howard and Jerry Weiss, Jason Obshoot, Eugene Silverstein, Clifton Beck, all great guys who are huge advocates for the industry
1:05.4	are working hard to provide industry leading online content for HVACR professionals.
1:10.8	Visit HVACR.E.Learn. network to access reliable, up to date and relevant digital resources
1:18.6	and even earn continuing education hours.
1:22.1	Enhance your knowledge today with HVACR, learning network from the
1:26.3	ESCO Institute.
1:27.8	As always find out more by going to ESCO group.org.
1:32.2	Carrier at carrier.org. carrier and carrier.com. It's your host Brian Orr.
1:48.0	Hey, Daviduba, this is the HVAC School podcast. I'm Brian. this is the podcast that is Fortex, by text, this would normally be a short
1:56.3	episode, but it is not, it is actually a very long episode.
2:00.0	But it's a great one.
	...

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