Special Series: Is NextGen Reinventing the Banking Experience?
Thoughts on the Market
Morgan Stanley
4.8 • 1.4K Ratings
🗓️ 24 September 2019
⏱️ 5 minutes
🧾️ Download transcript
Summary
On this special episode, Betsy Graseck, global head of banking research, explains how Millennials and Gen Z are reshaping the financial industry in their tech-savvy, mobile-first image.
Transcript
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| 0:00.0 | Welcome to Thoughts on the market. I'm Betsy Grassick, Morgan Stanley's US |
| 0:06.3 | large cap banking analyst and Morgan Stanley's global head of banks and |
| 0:10.1 | diversified finance. Today I want to fill you in on some really interesting work |
| 0:14.7 | that we have done with our US chief economist |
| 0:17.0 | Ellen Sentner on the millennial and Gen Z demographics. |
| 0:20.8 | We'll dig into the ways we expect these two outsized generations will |
| 0:25.8 | transform the way we bank in the coming years. So let's get to it. There's a bit of |
| 0:30.7 | irony that today's high school students have an enormous portfolio of online accounts |
| 0:36.0 | ranging from social media to music streaming, but there's still one account they cannot |
| 0:41.2 | have without their parents signature and that's a bank account. |
| 0:46.0 | This Generation Z could actually remake the consumer financial landscape in the coming years. |
| 0:52.0 | Let's unpack how this will affect consumers and the banking industry. |
| 0:57.0 | First, a bit of background. |
| 0:58.0 | I joined Ellen in her outlook on how Gen Y and Z are changing industries in the US. |
| 1:04.5 | In 2019 Gen Y, also called the millennials, |
| 1:07.9 | became the most populous generation, overtaking post-war baby boomers and right behind them is Gen Z who will overtake |
| 1:15.7 | millennials by 2034. So here we have two outsized generations many in the key |
| 1:22.1 | 25 to 40 year old sweet spot for borrowing and |
| 1:25.7 | financial services as they set up households, have children, and buy homes. |
| 1:30.3 | And both of these generations operate in a tech-savvy mobile first world. |
| 1:35.0 | To them, the phrase online banking is almost redundant. |
| 1:39.0 | After all, what's not online? |
... |
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