Sparring Session: Handling Difficult Conversations in the Medical Field with Zwade Marshall MD, MBA
Negotiate Anything
American Negotiation Institute
4.7 • 748 Ratings
🗓️ 22 January 2023
⏱️ 43 minutes
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Summary
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| 0:00.0 | Hello, my friends, and welcome to our practice session. |
| 0:04.4 | In our practice sessions, we invite our featured guests to show off their negotiation and conflict resolution skills in a realistic scenario. |
| 0:11.5 | In this session, I want you to pay attention to what our guest does and not to what I do, because while they are trying to show off their skills and teach you, I'm trying to frustrate their |
| 0:22.1 | efforts in different ways through things like aggression, annoyance, emotionality, or awkwardness. |
| 0:28.4 | And then after the practice session, we debrief and talk about what worked, what didn't work, |
| 0:33.3 | and what you can use in your next difficult conversation. |
| 0:37.2 | Hey, everybody, welcome back. |
| 0:38.6 | And we are in the sparring session. |
| 0:41.3 | We have Celebrity Doctor Zawade, Marshall. |
| 0:44.0 | We're here today. |
| 0:46.2 | And I'll give you the floor, Zawade, to tell us about the situation and the role you will be playing and the role I'll be playing. |
| 0:53.4 | Celebrity, I wish. |
| 0:54.6 | Tell it to my wife and kids. |
| 0:56.3 | Why take out the trash tonight? |
| 0:58.5 | I'm Dr. Zawaday Marshall. |
| 1:00.1 | I'm a double board certified anesthesiologist and interventional spine specialist. |
| 1:04.6 | I have an interventional practice in Atlanta, Georgia. |
| 1:07.6 | And today I'll be talking with Kwame about a fairly typical patient interaction that's |
| 1:15.1 | based on the chronic pain patient. And I think many of your listeners may have heard of the opioid |
| 1:21.1 | crisis and the fact that there are two Americans that die every hour from opioid overdoses. |
| 1:29.2 | It's really an epidemic that's been afflicting a lot of middle class households across the country. And in that |
| 1:36.2 | crisis, at the underpinning of it, are these patients who, by no fault of their own, may have had |
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