Small Details Add Up Fast
Founder's Journal
Morning Brew
4.8 • 1.1K Ratings
🗓️ 18 December 2020
⏱️ 12 minutes
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| 0:00.0 | What is up everyone? This is Alex Lieberman, co-founder and CEO of Morning Brew, and welcome back to Founders Journal, My Daily Audio Diary, made public for the world where every day I will give you the listener and business builder a backstage pass into |
| 0:16.0 | building Morning Brew to help you think better in order to build better. Today we are talking about |
| 0:21.5 | how little intentional decisions add up very quickly and what that |
| 0:26.1 | means in the context of your brand. |
| 0:28.6 | Let's hop into it. |
| 0:30.0 | So I was doing another CMO series interview earlier today |
| 0:34.8 | with Jenny Rooney who runs the CMO network at Forbes. |
| 0:39.1 | She's interviewed thousands of CMOs. |
| 0:41.4 | We were talking about the value of a |
| 0:42.8 | CMO, how much of their job is focused on brand. It was the combination of that |
| 0:47.6 | conversation with her with me also just thinking recently about like what are the most important brand touch points at |
| 0:55.2 | Morning Brew and how should we be prioritizing them. And so this is something that I |
| 0:59.9 | would suggest every, honestly, every business does does especially every startup and it |
| 1:04.1 | kind of doesn't matter what function you're in but my view is that everyone should |
| 1:08.7 | periodically do an audit of all of the ways that you have a touch point with your customer because those are |
| 1:16.0 | brand touch points. Those are saying something about your brand and you should |
| 1:19.0 | think about are they communicating what you want them to communicate about your brand to build a better relationship with your customer? |
| 1:26.4 | And so I went through this activity. And so what I'm going to do is I'm going to share my audit |
| 1:31.0 | of some of what I believe are the most important brand touch points at |
| 1:34.4 | Morning Brew, how I would think about prioritizing them and why I think it's so |
| 1:38.8 | important for everyone in every business to go through this activity. The first is the obvious one. |
| 1:44.3 | Morning Brew's landing page. We drive hundreds of thousands of people every month |
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