For 25 years selling health insurance in Austin, Texas, Jim Gideon had a secret weapon.

Well, not so secret.

He made sure every client and every prospective client knew about her.

We would tell our client said, listen, you don't need to be on the phone for four hours

with Blue Cross Blue Shield. Let us do that. I have a person.

That person was Barbara Fabian.

I did it as a full-time job for 25 years.

No problem too big, no problem too small.

Did you lose your prescription drug card?

And you're at the pharmacy with a sick kid

and they won't deal with you?

Call Barbara. She'll fix it.

You've got cancer and chemo and a six inch thick pile of bills you don't understand.

Barbara will go through them.

I mean it didn't matter who you were in the company.

You have a claim and you have a problem called Barbara and

Barbara took care of it.

Met for the way it was.

And I loved it.

In our last episode we talked with Steve Benasso.

He's an HR director who rassals with health insurance every month

for the people in his company.

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